Advanced Product Owner at Pilot Company

Knoxville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Software Engineering, Product Management, Agile Delivery, Communication, Stakeholder Engagement, Strategic Thinking, Customer-Centric Approach, Product Roadmaps, Cross-Functional Teams, Metrics Evaluation, DevOps Practices, Cloud-native Technologies, Infrastructure Management, Internal Tools, Enterprise-scale Organizations

Industry

Retail

Description

Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law. Military encouraged to apply. Job Description The ideal candidate has a strong background in software engineering and product management, with the leadership ability to influence strategy, coach delivery teams, and align platform capabilities to business and development team needs. The Platform Owner is responsible for maximizing the value of internal platforms by aligning capabilities to developer and business needs. They act as the product owner for the platform, driving roadmap decisions, engaging users, and ensuring the platform is adopted, usable, and continuously improved. The Platform owner will share user experience across core platforms like AWS, Microsoft, ServiceNow, Atlassian, and Salesforce. Key Responsibilities: Define and Communicate Vision: Create and maintain a compelling vision and strategy for platform products that align with organizational goals and developer needs. The Platform owner treats internal teams (developers, technologists) as customers. This helps reinforce the product mindset Product Ownership: Serve as the product owner for assigned platform products, managing the backlog, prioritizing features, and ensuring delivery of high-value capabilities. Customer Alignment: Engage with internal customers—including software developers and business technologists—to understand needs, gather feedback, and prioritize enhancements. Agile Leadership: Ensure the platform team operates as a high-functioning agile software delivery team; provide coaching and training to drive agile maturity. Roadmap Communication: Develop and communicate the platform roadmap clearly to stakeholders, ensuring transparency and alignment with broader technology and business strategies. The Platform owner will be responsible for feedback loops with platform users (e.g., surveys, workshops, direct interviews) to inform roadmap decisions. Value Realization: Demonstrate platform success through metrics such as adoption rates, customer satisfaction, ease of use, and reliability. Includes tracking spend, licensing, and contract renewals. The platform owner is accountable for improving Developer Experience (DevEx)reducing cognitive load, enabling self-service, and ensuring usability. Required Skills & Qualifications • Proven experience in software engineering and product management, ideally in infrastructure or platform teams • Strong understanding of agile delivery methodologies (Scrum, Kanban, etc.) • Exceptional communication and stakeholder engagement skills Influencing, decision-making and customer empathy makes someone successful in this type of role • Strategic thinker with a customer-centric approach to platform development • Demonstrated ability to translate technical capabilities into business value • Experience creating product roadmaps and managing product backlogs • Ability to build and lead cross-functional teams • Proficiency in using metrics to evaluate platform performance and inform decisions #LI-CR1 Qualifications Prior experience managing developer platforms, internal tools, or infrastructure-as-a-product Familiarity with DevOps practices and cloud-native technologies Experience working with enterprise-scale organizations Additional Information Nation-wide Medical Plan/Dental/Vision 401(k) and Flexible Spending Accounts Employee Fuel Discount Adoption Assistance Tuition Reimbursement Onsite Gym and Cafeteria Weekly Pay All your information will be kept confidential according to EEO guidelines

Responsibilities

The Platform Owner is responsible for maximizing the value of internal platforms by aligning capabilities to developer and business needs. They act as the product owner for the platform, driving roadmap decisions, engaging users, and ensuring the platform is adopted, usable, and continuously improved.