Advanced Product Solutions Representative at Progress Lighting & Kichler

Greenville, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Problem Solving, Customer Service, Communication, Collaboration, Detail-Oriented, Adaptability, Proactivity, Salesforce, Lighting Systems, Engineering CAD, Quality Assurance, Training, Self-Motivation, Integrity, Professionalism

Industry

Manufacturing

Description

Description Coleto Brands, parent Company of Progress Lighting and Kichler, is seeking to fill an Advanced Product Solutions Representative position in a remote work environment. The ideal candidate is a customer-focused professional with strong technical aptitude who thrives in a fast-paced environment and enjoys solving problems. They are a quick learner, communicate effectively, and work well both independently and collaboratively while maintaining a high level of professionalism and integrity. If you are dedicated to getting your job done on time and according to plan, we want you to apply! To be successful in this role, you will need strong problem-solving skills, a customer-first mindset, and the ability to clearly communicate technical information. You should be adaptable, detail-oriented, and proactive, with a willingness to continuously learn products and collaborate effectively across teams. Duties and Responsibilities: Deliver exceptional technical support by troubleshooting issues and providing accurate product information to customers and end users. Manage a high volume of technical phone calls and email inquiries while consistently meeting or exceeding quality and performance targets. Accurately document customer interactions, case details, resolutions, and follow-up actions in Salesforce in a timely manner. Review and interpret engineering CAD drawings to offer advanced product guidance and support. Collaborate closely with cross-functional teams, including Quality Assurance, Product Management, Engineering, Sales, and Customer Care, to resolve issues and improve customer outcomes. Lead product request submissions and quality assurance cases to ensure timely resolution. Actively engage in ongoing product training to stay current on product updates and technical knowledge. Skills and Experience: 2-3 years of experience in the lighting industry or a related field required. Strong working knowledge of low-voltage and line-voltage lighting systems and installations is preferred. Experience with SAP and Salesforce is preferred but not required. ALA Lighting Specialist certification is a plus Fast learner with a proactive, adaptable, and results-driven mindset. Self-motivated individual who thrives in dynamic and evolving environments. Excellent communication skills with the ability to work effectively with a wide range of stakeholders. Comfortable working both independently and collaboratively within a team. Demonstrates high ethical standards, integrity, and professionalism. Core Shift: 9:30am to 6:00pm ET, Monday through Friday Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. About US: Coleto Brands is a dynamic collective of brands united by a commitment to enhancing spaces through design and functionality. Headlined by its flagship brands, Kichler and Progress Lighting, Coleto Brands provides residential lighting fixtures across key categories, including interior and exterior decorative lighting, bath/vanity, architectural systems and downlights, ceiling fans and landscape. Visit www.coletobrands.com. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Coleto Brands LLC, its divisions, subsidiaries and affiliates (collectively “Coleto Brands” or the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company. Coleto Brands is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information. E-Verify Participation Poster: English and Spanish E-Verify Right to Work Poster: English, Spanish #LI-Remote

Responsibilities

The Advanced Product Solutions Representative will deliver exceptional technical support by troubleshooting issues and providing accurate product information. They will manage a high volume of technical inquiries and collaborate with cross-functional teams to improve customer outcomes.