Advanced Specialist, Customer Service Enablement PSQ Selling - South Asia at Pearson

Dhaka, Dhaka Division, Bangladesh -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative Operations, Vendor Management, Procurement Operations, Customer Servicing, Complex Query Resolution, Cross-functional Communication, Financial Operations, Logistics Support, Reporting Dashboards, Compliance Management, Process Improvement, Stakeholder Support, Service Delivery, Relationship Building, Problem Solving, Detail Oriented

Industry

education

Description

Job Title: Advanced Specialist, Customer Service Enablement PSQ Selling – South Asia Description: As an Advanced Specialist in Customer Service Enablement (PSQ Selling) for South Asia, you will be the operational backbone that ensures exceptional service delivery, efficient administration, and seamless customer support across the region The Role You’ll wake up each day ready to solve problems, support learners and stakeholders, and keep our operations running smoothly. In your first six months, you’ll shape key service processes, streamline vendor and procurement workflows, and strengthen our customer servicing experience. This role offers the opportunity to make a meaningful impact across South Asia by improving how we support learners, educators, and internal teams. What You’ll Own Lead day‑to‑day administrative operations, ensuring tasks are completed on time and aligned with safety, compliance, and organizational standards. Oversee vendor management, SLAs, and annual maintenance agreements to ensure quality and cost‑effectiveness. Drive procurement operations, including planning, purchase orders, inventory accuracy, logistics, and vendor communication. Serve as a central point for customer servicing — supporting students, parents, teachers, school leaders, and external partners with clear, accurate, and timely information. Resolve complex customer queries across Edexcel, BTEC, and PTE, including certification, exam issues, grading, fees, and result verification. Coordinate cross‑functional communication with internal teams, RDMs, Pearson global colleagues, and the British Council. Manage financial operations — expense claims, vendor payments, payroll support, tax compliance, bank processes, and budget tracking. Support Regional Development Managers with logistics for PR activities, trainings, workshops, travel planning, and events. Maintain reporting dashboards and prepare regular sales, marketing, media, and operational reports for the regional team. Ensure full compliance with local financial and regulatory requirements for liaison office operations. About You You bring strong administrative, operational, and customer‑facing experience, ideally within a multinational or education‑focused environment. You are detail‑oriented, organized, and comfortable managing multiple priorities across different teams. Whether you’re coordinating with vendors, supporting RDMs, or helping a parent navigate exam queries, you communicate clearly and with empathy. You’re someone who thrives in a fast‑paced, service‑driven environment and consistently looks for ways to improve processes. You value accuracy, relationship‑building, and delivering high‑quality support to learners and colleagues across South Asia. What You’ll Get In this role, you will gain deep operational insights into Pearson’s business across South Asia while strengthening your skills in customer service, administration, procurement, and financial operations. You will work closely with regional leaders, global colleagues, and external partners, giving you exposure to diverse projects and opportunities for professional growth. This is a role where your work directly enables learners, educators, and teams — and where you can build a meaningful career in customer service enablement and regional operations. Ready to Make an Impact? Apply now and help shape what’s next. #LI-TW1

Responsibilities

This role is responsible for leading day-to-day administrative operations, overseeing vendor management, and driving procurement processes across the region. The specialist will also serve as the central point for customer servicing, resolving complex queries related to exams and certifications for various educational programs.