ABOUT THE TEAM

Customer Experience and Integrity, one of DoorDash’s central operations teams, ensures that when things go wrong in the last mile, there’s always someone there to help. Our team creates and administers DoorDash’s massive and expanding global network of support centers to provide the greatest customer experiences possible, with the ultimate goal of delivering an exceptional customer experience as efficiently and reliably as possible.
The Merchant Sentiment team meticulously optimizes the Managed Merchant interface across all facets of the DoorDash platform. They handle everything from setting up essential account information like bank routing to fine-tuning store hours and menu photos for heightened visibility. Additionally, they actively participate in quarterly business reviews to measure and enhance Managed Merchant revenue, ensuring comprehensive support and improvement.
This role will be assigned a schedule that may include evenings, weekends, and holidays. These schedules will be adjusted periodically to meet the needs of our business.
At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs.

ABOUT DOORDASH

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

We are searching for a Merchant Sentiment Specialist to work with our highest-value/volume Managed Merchants, solving their most pressing challenges and creating opportunities to improve their overall experience as we continue to scale our last-mile logistics platform.
This role will be assigned a schedule that may include evenings, weekends, and holidays. These schedules will be adjusted periodically to meet the needs of our business.
As a Merchant Sentiment Specialist, you will partner with Account Owners (AO) to ensure overall Merchant success on the DoorDash platform through proactive and reactive contacts. This includes but is not limited to weekly syncs with your AO partners and recurring meetings with the Managed Merchants on your assigned roster.
You will develop long-term relationships with our highest-value/volume Managed Merchants by providing excellent customer service, relationship management, and strategic problem solutions, such as partnering with AOs on suggesting promotions or expanding delivery radius when stores are underperforming and strategies for overall Managed Merchant health on the platform.
You will serve as the main point of contact for Managed Merchants in your assigned roster in partnership with their internal DoorDash Account Owners.
You will be analytical, have prior experience delivering efficient execution and communication, and be eager to solve our Managed Merchant’s most challenging problems.
This position establishes DoorDash’s Managed Merchant support as a standout competitive differentiator in the industry, delivering a dedicated, high-quality, and meticulously detailed support experience explicitly tailored to our Managed Merchants.