ABOUT US:

Experteq is a proudly Australian-owned IT Managed Services Provider (MSP) and Professional Services Consultancy with over 30 years of experience. We deliver innovative technology solutions to more than 50 clients in the banking, finance, corporate, and government sectors nationwide, including 30% of Australia’s Authorised Deposit-taking Institutions.
With a rich history and extensive experience in one of Australia’s most regulated industries, our high-performing teams excel in collaborating with clients who demand the highest levels of security, compliance, and regulatory standards. We offer deep technical expertise across a comprehensive range of services, including trusted private and public cloud solutions, end-user services, and business optimisation.

ABOUT THE ROLE:

We are seeking a professional and experienced L2 Advanced Support Analyst to join our team, working full-time onsite with one of our top-tier government clients in the Sydney CBD. This role is ideal for someone who is technically skilled, well-presented, and possesses strong communication abilities to represent Experteq within a high-profile public sector environment.
This role is 100% onsite at the client’s location in the Sydney CBD, with official working hours from 8:30am to 4:00pm, Monday to Friday.
To be eligible for this role, you must be able to obtain full government security clearance.

WHAT YOU WILL DO HERE:

• Provide L1 and L2 support for Wintel, Microsoft 365, and Azure environments.
• Deliver exceptional technical support to end users and stakeholders onsite.
• Log and manage incidents and service requests using ServiceNow.
• Install and configure software and hardware, including patch management.
• Liaise with clients and internal teams to resolve technical issues efficiently.
• Contribute to knowledge base and standard operating procedures.
• Participate in project work and continuous improvement initiatives.