Advanced Support Engineer (Tier 3) at RADCOM

New Delhi, delhi, India -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Support Engineer, Network Engineer, Deployment Engineer, Solutions Engineer, Integration Engineer, Telecom Knowledge, Troubleshooting, Linux OS, SQL, Open Stack, Containerization Technology, Docker, Kubernetes, Scripting, Customer Interaction, Problem Resolution

Industry

Telecommunications

Description

RADCOM develops manufactures markets and supports innovative network test and service monitoring solutions for communications service providers and equipment vendors. The Company specializes in next-generation Cellular as well as IMS, Voice, Data and VoIP networks. Its solutions are used in the development and installation of network equipment and in the maintenance of operational networks. The Company's products facilitate fault management, network service performance monitoring and analysis, troubleshooting and pre-mediation. Requirements ■ 3.5 - 8 years experience working as a support engineer / Network Engineer /deployment Engineer/ Solutions Engineer/integration Engineer in the telecom deployment industry. ■ BE/ Bsc in CS, EE, Telecommunications graduate with honors from an elite university – (70%- 90% depending on the colleges. Delhi university a plus). ■ Telecom Knowledge (Mobile Data) – 4G, 5G , IMS, VoLTE – one of them is a plus ■ Good troubleshooting capability, Process - Operations & Support ■ Linux OS – Mandatory ■ SQL knowledge and complex queries building - Mandatory ■ Open stack – Mandatory / Cloud based infrastructure / (Vmware), knowledge is a plus ■ Experience in Containerization Technology like Docker and Kubernetes. Mandatory ■ System wide view able to understand and follow complex network environments including Virtualized OpenStack clouds ■ Scripts development in Pearl, Python, Shell and Bash - Advantage ■ Be available to work off business hours to address critical matters/situations based on Radcom’s on-call support model ■ Willing to work 24 x 7 under shifts ■ Fluent English – Mandatory ■ Valid passport Responsibilities ■ Based in RADCOM India offices, Delhi, India. ■ Responsible for all the technical support aspects required by the client for RADCOM’s solutions, including integration, deployment, and customization of applications; and KPI reports for individual customer needs. ■ Support and deployment of Radcom’s solution at cloud-based customer environments (case to case basis) ■ Having very good customer interaction interface and able to drive customer calls independently. ■ Able to drive and deliver internal customer small project - end to end handling along with taking care of all internal required communications. ■ Working closely with the management on customer updates and future plan ■ Daily maintenance and problem resolution, System patches and software upgrades, and routine system configuration ■ Identifies, diagnoses, and resolves issues related to System with good troubleshooting and root cause finding. ■ If required: travel to on-site support outside India, training, installation, and configuration, etc.

Responsibilities

The Advanced Support Engineer is responsible for all technical support aspects required by clients for RADCOM’s solutions, including integration, deployment, and customization of applications. This role involves daily maintenance, problem resolution, and potentially traveling for on-site support and training.