ADVANCEMENT INFORMATION SYSTEMS (AIS), SYSTEMS ADMINISTRATION, ASSOCIATE DI at Tulane University

New Orleans, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

0.0

Posted On

18 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Salesforce, CRM Administration, Product Lifecycle Management, Business Analytics, Agile Methodology, Platform Configuration, System Administration, Data Management, Strategic Communication, Problem-solving, Informatica, Apsona, Tableau, Higher Education Advancement, Donor Lifecycle Management, Fundraising Workflows

Industry

Description

ADVANCEMENT INFORMATION SYSTEMS (AIS), SYSTEMS ADMINISTRATION, ASSOCIATE DIRECTOR The AIS, Systems Administration, Associate Director oversees the administration and management of Advancement’s Quest CRM (an Affiniquest CRM built in Salesforce). As a key member of AIS’ Business Analytics Team, this role ensures that the CRM and integrated solutions provide user-friendly, scalable products, and tools to meet and support Advancement’s technical business systems and processes. This role is responsible for the product lifecycle from discovery to delivery and iteration, working closely with internal stakeholders, developers and programmers, the data management team, and business analysts. Key Performance Indicators for this Role: 1. End user feedback 2. User adoption of product and features 3. Quantifiable efficiencies Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities. Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at hr@tulane.edu [hr@tulane.edu].

Responsibilities

The Associate Director oversees the administration and management of the Quest CRM, ensuring the delivery of scalable, user-friendly technical solutions. This role manages the product lifecycle from discovery to delivery while collaborating with stakeholders, developers, and business analysts.