At Wildland, we believe the journey starts the moment someone reaches out. Our Adventure Consultants are at the heart of that connection, supporting travellers and agent partners every step of the way, from the first enquiry to departure day. Your primary purpose in this role is to deliver the best possible customer service for our guests while maximizing sales and ensuring every traveller finds the trip that’s right for them.
This is a fast-paced role where you’ll move seamlessly between phone calls, emails, and live chats, becoming an expert across the Wildland product range. You’ll collaborate with team members across multiple time zones, which means flexible working hours are a must. Occasional travel within the US for training or meetings may be required, along with some weekend, evening, or holiday shifts.
If you’re passionate about creating unforgettable journeys, thrive in a dynamic environment, and are ready to inspire travellers every day, this is the role for you.
This is a Full-Time Permanent Position that will operate on a hybrid basis out of our office in Denver, Colorado.

SOME OF THE EXPERIENCE YOU’LL BRING WITH YOU MAY INCLUDE:

• Similar experience in a travel industry role, sales, or customer service
• Experience with telephone queues, email and live chat-based customer service
• Personal travel experience to Intrepid and Wildland destinations
• Exceptional communication, customer service & sales skills
• Experience working with travel booking systems as well as using a CRM system, preferably Salesforce
• A love for our national parks and outdoor recreation in general
  This role offers an hourly rate starting at $21.00 USD , along with great benefits and some excellent perks including travel discounts, learning opportunities, and a supportive team environment.
  Job Type: Full-time
  Pay: From $21.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Parental leave

Work Location: In perso

Please refer the Job description for details