ADVENTURE RESERVATIONS SUPERVISOR

Location: Whistler, BC
Start Date: Early to Mid November
Job Type: Full-Time
Wage: Starting at $24/hour, higher based on experience
Blackcomb Snowmobile, is a locally owned and operated adventure tourism company with over 30 years of experience delivering high-quality backcountry experiences. We are currently seeking a Reservations Supervisor to lead and support our guest services team at our Whistler Village office.
This role is ideal for a highly organized, detail-focused individual with strong administrative experience and a background in supervising guest services or reservations teams. You’ll be responsible for overseeing day-to-day reservations operations, maintaining booking system integrity, ensuring accurate communication with the operations team, and providing leadership in a fast-paced environment.

REQUIRED QUALIFICATIONS:

• Supervisory experience in a customer service or tourism environment
• Experience with Inntopia and Viator (required )
• Proficiency with Bookeo is an asset (training provided)
• Excellent administrative and organizational skills
• Strong attention to detail and accuracy under pressure
• Clear, professional communication (written and verbal)
• Comfortable using Microsoft Office (Excel, Word, Outlook)
• Problem-solving mindset with a proactive attitude
• Able to work independently and as part of a team

• Supervise and support the daily workflow of the reservations team
• Ensure accuracy in guest bookings, manifests, and system data
• Coordinate with management and operations to ensure smooth tour execution
• Train and support team members on systems and procedures
• Handle escalated guest issues or booking conflicts professionally
• Maintain a high standard of customer service across all interactions
• Assist with scheduling and coverage planning for the reservations desk
• Monitor booking trends, prepare reports, and identify potential improvements
• Lead by example in creating a welcoming, efficient, and detail-driven environment