ADVENTURE SPECIALIST - SALES & CUSTOMER SERVICE

Job Title: Adventure Specialist
Job Site: Northern Colorado (hybrid; in-office availability required for onboarding, events, and occasional office support)
Reports to: Director of Sales & Marketing
Salary: $22-26/hour, DOE; potential for sales incentives/bonuses
Employment Term: Part-time, non-exempt (20-25 hours/week)

POSITION OVERVIEW:

We are seeking a dynamic professional who excels at both exceptional guest service and proactive sales outreach. This role serves as the frontline connection for travelers—managing inquiries, bookings, and trip logistics—while also driving growth through outbound sales, lead re-engagement, and support for private and custom trips. The ideal candidate thrives on building relationships, managing details with precision, and ensuring travelers feel supported from their first inquiry through departure.

EXPERIENCE & SKILLS REQUIRED:

• 2+ years of customer service and/or sales experience (travel/outdoor industry a plus).
• Bachelor’s degree or equivalent experience preferred.
• Strong communication skills—empathetic, clear, and persuasive.
• Proven ability to move leads through the sales cycle and close sales.
• Highly organized and detail-oriented; able to manage multiple priorities simultaneously.
• Tech-savvy; comfortable with HubSpot (or similar CRM), G Suite, and booking/payment systems.
• Confident with outbound sales and relationship building, while maintaining a service-first mindset.
• Passion for travel and outdoor adventure, with the ability to quickly learn AGC’s destinations and trip offerings.
• Comfortable working with numbers to prepare quotes and track sales
• Friendly, flexible, and enthusiastic about contributing to AGC’s mission.

• Deliver exceptional guest service, serving as a frontline point of contact for travelers via phone, email, and chat.
• Manage registrations, payments, cancellations, transfers, and invoicing.
• Develop and maintain expert knowledge of AGC’s policies, procedures, FAQs, USPs, and trip offerings to deliver accurate and professional support.
• Conduct outbound sales outreach (calls, emails, sequences) to prospective travelers.
• Re-engage warm leads (past inquiries, cancellations, waitlists, webinar participants, abandoned inquiries).
• Use a consultative, guest-first approach to qualify traveler needs, present the best trip options, and guide them toward booking — including supporting third-party sales channels such as online travel agents (OTAs) and partner travel agents to ensure accuracy, consistency, and a seamless guest experience.
• Collaborate with AGC’s preferred partner providers for travel insurance and airfare booking coordination to inform travelers of available options, answer questions, and encourage use of these services as part of the booking process.
• Support the growth of private and custom trips, preparing quotes and collaborating with Program Directors on proposals.
• Maintain accurate client records in HubSpot and booking systems, ensuring timely and correct information.
• Handle sensitive traveler concerns with professionalism and escalate complex issues as needed.
• Collaborate across the team to share guest insights and strengthen communication, FAQs, and policies.
• Support Marketing by monitoring social media and community groups (e.g., AGC’s private Facebook group) for lead generation and engagement opportunities.
• Contribute to the refinement of sales tools (scripts, templates, automations) by documenting common traveler questions and needs.
• Represent AGC at client events, meetups, and in-person meetings in Northern Colorado;
• Provide office support for swag fulfillment and preparing and sending program and sales materials.