Advising Student Support Specialist at Arizona State University

Tempe, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

45000.0

Posted On

21 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Time Management, Problem Solving, Communication, Organizational Skills, Technical Skills, Teamwork, Adaptability, Attention to Detail, Knowledge of Microsoft Applications

Industry

Higher Education

Description

Job Profile: Student Support Specialist 1 Job Family: Student Support Services Time Type: Full time Max Pay – Depends on experience: $45,000.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date. Minimum Qualifications: Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Profile Summary: Connects students to a variety of academic, professional, and personal support services to enhance their academic skills and increase persistence and graduation rates. Job Description: The W. P. Carey School of Business Undergraduate Programs Office is committed to the success of our students during their time at ASU and beyond. We are looking for service-oriented individuals who are committed to serving a student body and can incorporate a “Business is Personal” attitude. Successful candidates will have strong technical and organizational skills, a “How can I help?” approach, excellent time management skills, and be able to work independently as well as collaboratively. Student Support Specialists are a specialized team within the Undergraduate Advising Office that jumps in and is willing to help out whenever and wherever is necessary; this includes handling all incoming calls and emails for our undergraduate advising office, working independently with students in-person as they enter the advising office, assessing and researching transfer credits, assisting with new student orientations, and attending W. P. Carey Convocations. In addition, candidates must be comfortable with change and be able to adapt quickly. Days and Schedule: Work hours commensurate with the Undergraduate Programs Office hours: Office is open Monday through Friday from 8:00 am – 5:00 pm. Schedule may include some evening and weekend hours based on office events. Position Salary Range: $42,400; to commensurate with education and experience Essential Duties: As a member of the front desk staff in the Undergraduate Programs advising office, Student Support Specialist greet all visitors entering the office Checks students into their scheduled advising appointment Assist in managing the daily advising appointment calendar, which includes rescheduling and cancellation of appointments as needed Provide assistance and support to students and visitors utilizing their knowledge of Arizona State University and the W. P. Carey Community Support students through complex academic situations to aid in their understanding of policy and procedures (including, but not limited to: withdrawals, overrides, and student accounts) Offers referrals for nonacademic issues and/or concerns to students and visitors (including, but not limited to the offices of: Student Health, Counseling and Consultation, and Financial Aid) Handle case management through Salesforce and SOS by reviewing incoming student requests and responding to inquiries, or distributing inquires to the appropriate team In addition to supporting the front desk, Student Support Specialist will split time administratively supporting current students as well as incoming transfer students by evaluating transcripts to interpret degree audit reports Provide degree audit exceptions when needed as part of the WPC transfer credit evaluation process for new transfer students; this may also include communicating with various ASU offices to post exceptions Constantly remains up-to-date on changes and upcoming events within the university and WPC, this involves online research, making connections with other ASU offices, and developing open communication across all of ASU to best service students Participate in recruitment/admissions, retention, career development, and student engagement activities, including teaching a student success course, attending Camp Carey, assisting at new student orientation, and attending W. P. Carey convocations May supervise student employees on special projects Performs general administrative and clerical duties (including, but not limited to: organizing mail, coordinating offices, delegating supplies, rescheduling appointments, etc.) Desired Qualifications: Experience working in a high-volume, service focused environment Strong customer service skills; team work Evidence of effective verbal and written communication skills Demonstrated use of problem-solving skills; critical thinking; and time management skills Ability to rapidly adapt and effectively utilize new technology, practices and policies Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and others Organizational experience while prioritizing multiple tasks in a fast-paced and service-focused environment; detail-oriented Knowledge of Microsoft applications (i.e. Word, Excel, Outlook) Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration and others Organizational experience while prioritizing multiple tasks in a fast-paced and service-focused environment; detail-oriented Knowledge of Microsoft applications (i.e. Word, Excel, Outlook) Working Environment: Use cognitive ability to provide students with an understanding of policies, procedures, and requirements of various degree and certification programs within the school of business, as well as ASU wide policy and procedures Communicate effectively to develop and update advisement materials in various formats (electronic, hard-copy, etc.) Coordinate and present information to current and prospective students, parents, and visitors Rapidly learn, adapt, and effectively utilize new technology, practices, policies, and methods Embody a, “How can I help you?” mentality and be embedded in a “Business is Personal” culture Work with students independently as well as a large team environment Work extended hours, including evenings and/or weekends as needed ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market. Flexible work options Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required. Department Statement: The W. P. Carey School of Business at Arizona State University is the largest business school in the United States with more than 23,000 students and 120,000+ alumni worldwide. From our world-renowned faculty representing six continents to thousands of outstanding students who join us every year, the W. P. Carey School welcomes Inclusive Excellence and encourages global thinking. The W. P. Carey School is internationally recognized for its leadership in business education, groundbreaking research and innovation, and renowned faculty, making us one of the top-ranked business schools in the country. W. P. Carey prides itself on being a place “where business is personal.” Business is personal means that kindness, courtesy, and respect lead our actions. We care for each other and support one another. We’re proud of that commitment, and look forward to it shaping your experience at W. P. Carey. Learn more at wpcarey.asu.edu. All we do at ASU is guided and inspired by the University Charter, which reads: ASU is a comprehensive public research university, measured not by whom it excludes, but by whom it includes and how they succeed; advancing research and discovery of public value; and assuming fundamental responsibility for the economic, social, cultural and overall health of the communities it serves. The W. P. Carey School of Business continually strives to foster a welcoming environment. Driving Requirement: Driving is not required for this position. Location: Campus: Tempe Funding: No Federal Funding Instructions to Apply: Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO: https://www.myworkday.com/asu/d/inst/1$9925/9925$16150.htmld To be considered, your application must include all of the following attachments: Cover letter Resume/CV Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission. Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests. ASU Statement: Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. Notice of Availability of the ASU Annual Security and Fire Safety Report: In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456. Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources. Employment Verification Statement: ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement: ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement: This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check. Current ASU employees and Contingent Workers should log into Workday to search for and apply to jobs using the Jobs Hub. Submitting your application using this portal may result in longer recruitment times. If you are not a current ASU employee, please create an external candidate account using a personal (non-ASU) email address and continue your application through this site. For step-by-step instructions, refer to the ASU Application Guide for External Candidates If you are a student (worker and non-worker) interested in applying for student jobs, please log into Workday to search for and apply to jobs using the Jobs Hub and click on Find Student Jobs in the lefthand menu. If you are a student (non-worker) interested in applying for staff jobs, please create an external candidate account using a personal (non-ASU) email address and continue applying through this site. About Arizona State University Recognized by U.S. News & World Report as the country’s most innovative school, Arizona State University is where students and faculty work with NASA to develop, advance and lead innovations in space exploration.

Responsibilities

The Student Support Specialist connects students to various academic, professional, and personal support services, enhancing their academic skills and increasing persistence and graduation rates. They handle incoming calls and emails, assist students in-person, manage advising appointments, and support students through complex academic situations.