Advisor Industrial Relations at myCareer - NSW Government

Mangrove Mountain, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

125720.0

Posted On

23 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industrial relations, Employment law, Advocacy, Negotiation, Dispute resolution, Stakeholder management, Policy negotiation, Research and analysis, Conflict resolution, Workplace complaints management, Disciplinary matters, Legislative reform, Case law research, Communication skills, Interpersonal skills, Continuous improvement

Industry

Government Administration

Description

Advisor Industrial Relations Clerk Grade: 07/08 Employment Type: Temporary up to 12 months and creation of Talent Pool, Full-time 35 hours per week Location: Parramatta, Gosford or Haymarket, hybrid working arrangements including office attendance and travel required between these locations Salary Range: $113,574 - $125,720 + super People Services, People & Culture, Department of Customer Service Provide interpretation and application of industrial awards and instruments and provide tailored advice to a wide range of stakeholders and agencies operating under different legal instruments. Play a key role in advocacy, negotiation and change advice for restructure management plans. Advocate for the Department at the Industrial Relations Commission, preparing necessary documentation and liaising with legal representatives to ensure compliance and effective representation. About the Opportunity: People & Culture (P&C) Division at the Department of Customer Service, has an exciting opportunity for an Advisor Industrial Relations to join our high-performing and progressive People Services team. This is a great opportunity to work collaboratively within a centralised Centre of Expertise function, in which you will conduct a range of activities including interpretation and application of industrial instruments, research on emerging case law and legislative reforms impacting government sector employment, advocacy and negotiation on matters relating to individuals and that have Department wide impact. As an Advisor in the Industrial Relations team, you will play a crucial role in industrial stakeholder management, liaising with Union Industrial Officers, assist with award and policy negotiation, dispute resolution and entitlement determination. Your work will include providing tactical and operational advice on industrial relations issues and engaging with industrial stakeholders to deliver accurate, relevant and timely advice to support planning and decision making. You will also provide assistance and work closely with our Senior Advisors Industrial Relations and Principal Industrial Relations. You will be responsible for undertaking advocacy work, assisting with and representing the Department at the Industrial Relations Commission (IRC), including preparing and filing relevant documents with courts and commissions or providing instructions to engaged legal representatives to ensure matters progress in accordance with court requirements and timeframes About You: To be successful in this role you will possess a great blend of skills, including: Knowledge and understanding of applicable industrial and employment law, with experience in managing workplace complaints, conflict resolution, disciplinary matters, including representations in Industrial Relations Commission or Fair Work Commission. Experience in research and analysis to develop input to the identification, design and development of industrial relations services. A relevant degree or equivalent experience in Industrial Relations, Law majoring in Industrial and or Employment or a related field. Strong analytical skills, enabling you to interpret complex industrial relations issues effectively. Excel in communication and interpersonal skills, fostering relationships with stakeholders at all levels including external stakeholders such as union associations. Experience in the implementation of industrial relations frameworks. Experience with continuous improvement activities to deliver business outcomes. About us Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW. Looking for more information about the role? Why not reach out to Michael Robson, Principal Manager Industrial Relations by emailing michael.robson@customerservicensw.gov.au to learn more about this incredible opportunity. Your application should include an up-to-date CV and cover letter which clearly details your relevant skills, experience to this position and the response to the below targeted question. Your cover letter should also include your response to the below targeted question. Targeted Question: "Provide an example where you have given advice on requiring interpretation of an industrial instrument to a challenging employment matter that required balancing stakeholder needs with legal considerations" Salary Grade 07/08, with the base salary for this role starting at $113,574 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Rodrigo Sandoval via rodrigo.sandoval@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Thursday, May 7th, 2026 at 10:00 am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact rodrigo.sandoval@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process

Responsibilities

The Advisor provides interpretation and application of industrial awards and instruments while offering tailored advice to stakeholders. They also conduct advocacy and negotiation on behalf of the Department at the Industrial Relations Commission.