Advisor-NY Connects at LIFESPAN OF GREATER ROCHESTER INC

City of Rochester, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Dec, 25

Salary

21.0

Posted On

16 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Organizational Skills, Cultural Competency, Microsoft Office Proficiency, Zoom Proficiency, Stress Management, Team Collaboration, Public Benefits Knowledge, Long-Term Support Services Knowledge

Industry

Non-profit Organization Management

Description

Description Lifespan is a trusted, mission-driven, regional nonprofit dedicated to helping older adults take on the challenges and opportunities of longer life. We are a great place to work where staff can grow personally and professionally in a supportive and inclusive environment. Lifespan is committed to making our agency a great place to work, where our staff can grow professionally while also prioritizing employee wellness. STATUS: Non-exempt, full time or part time Hourly Rate: $19.50 to $21.00/hr SUMMARY Advisors triage calls which come to NY Connects to help the customer access and be aware of long-term support services and public benefit entitlements. There are typically no caseloads (some customers do need short-term follow-up support) and there are no afterhours or on call responsibilities. The NY Connects team works with a hybrid remote work model—one week at home, one week at Lifespan’s main offices which are located in Brighton. Hybrid remote is dependent upon home technology compatibility with phone app and is considered only after staff have completed successful training period, which is typically 4-6 months from hire date. DUTIES AND RESPONSIBILITIES · Provide unbiased information and guidance to older adults, persons with disabilities, caregivers, and allied professionals through the Lifespan NY Connects helpline. · Assess needs and help with referrals, completing applications, locating resources, etc. · Share information, in a professional, non-judgmental, and culturally appropriate manner, about programs and services that support an individual’s independence, choice, and self-determination. · Complete database documentation in an accurate, timely fashion. · Maintain a professional knowledge of services and meet core skill competencies. Participate in agency learning opportunities, cultural competency, and corporate compliance training. NY Connects Advisors are also required to complete CADER Information and Assistance and Options Counselling Certificate programs within timeframes designated by NYSOFA. · Other relevant duties as assigned by the supervisor. Requirements QUALIFICATIONS EDUCATION: Bachelor’s in Social Work or equivalent degree. EXPERIENCE: Two years in human services or case management, with at least one year in Aging or Disability. *Must have knowledge of public benefits and community-based long-term supports and services (e.g. Medicaid, SNAP, Social Security). PHYSICAL AND MENTAL REQUIREMENTS · Ability to work in-office with a team · Proficiency with Microsoft Office products and Zoom · Strong organizational skills · Excellent verbal and written communication skills · Ability to work in multi-cultural situations · Ability to handle stressful situations in a professional and respectful manner Lifespan offers great benefits including: If working 37.5 hours, the following benefits are available Vacation (21 days) Sick (10 days) Personal Time (3 Days) Holidays (11) Medical Insurance (3 options) Dental Insurance (2 options) Vision (2 options) Flexible Spending Account Health Savings Account with company contribution 403(b) Retirement Program If working less than 37.5 hours, accrued time is pro-rated. Salary/Hourly Rate Multiple factors will be considered for salary/hourly determination including, years of relevant service, skills required, education, and internal equity, Lifespan is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, religion, color, national origin, citizenship, sex, age, veteran status, disability, genetic information, gender identity/expression or any other protected characteristic. Lifespan will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical and mental limitations of qualified employees and applicants with disabilities. Deadline to Apply: Open until Filled

Responsibilities

Advisors triage calls to help customers access long-term support services and public benefit entitlements. They provide unbiased information and guidance to older adults, persons with disabilities, caregivers, and allied professionals through the Lifespan NY Connects helpline.