LOCATION

Abu Dhabi, United Arab Emirates
Job Title:
Advisor- Transaction processing
Job Description
The Advisor I, Transaction Processing position performs off-line tasks in direct support of production associates. This position does not interface with customers directly.

ESSENTIAL FUNCTIONS/CORE RESPONSIBILITIES

• Communicate effectively with individuals/teams in the program to ensure high quality and timely resolution
• Clarify customer requirements; probe for and confirm understanding of requirements or problem
• Utilize standard procedures when resolving customer issues or performing research
• Prepare complete and accurate work including appropriately notating accounts as required
• Maintain basic knowledge of client products and/or services
• Operate computer to key and/or verify information

CAREER FRAMEWORK ROLE

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.