Advisory Services Training and Outreach Lead at NTT DATA

Molenbeek-Saint-Jean - Sint-Jans-Molenbeek, Brussels-Capital, Belgium -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Process Analysis, Process Reengineering, Healthcare, Medicaid, Regulatory Compliance, Operational Efficiency, Stakeholder Engagement, Change Management, Performance Metrics, Business Process Modeling, Puerto Rican Spanish, Healthcare Landscape, BPR Methodologies, Lean, Six Sigma, Problem-Solving, Teamwork

Industry

IT Services and IT Consulting

Description

Current-State Analysis: Lead the analysis of PRMP's current business processes, identifying inefficiencies, gaps, redundancies, and compliance risks. Future-State Recommendations: Propose actionable recommendations for future-state processes that improve program efficiency, service delivery, and regulatory compliance. Collaboration: Work closely with PRMP leadership, operational teams, technical teams, and other key stakeholders to ensure all process reengineering efforts align with the agency's mission, objectives, and applicable CMS guidelines. Stakeholder Engagement: Facilitate stakeholder sessions to validate process improvements and secure alignment on recommended changes. Transition Planning: Support the development of transition plans, change management strategies, and performance metrics for sustainable process adoption. Minimum of five (5) years of experience in business process analysis and reengineering, including substantial experience in healthcare, Medicaid, or other government health programs. Minimum of two (2) years of experience leading process transformation initiatives for public sector clients, with a strong emphasis on regulatory compliance and operational efficiency. Minimum of two (2) years of experience in Medicaid eligibility processes, including policy, determinations, and enrollment. Minimum of two (2) years of experience in business process modeling tools (e.g., Visio, Bizagi, ARIS). Bachelor's degree or a minimum of four (4) years of related experience. Fluency in Puerto Rican Spanish, including the ability to read, write, and communicate clearly and accurately. Proficiency should reflect a strong understanding of regional linguistic and cultural nuances relevant to the Puerto Rican population. Working knowledge of Puerto Rico's healthcare and regulatory landscape, or similar environments, preferred. Experience working in or with public sector agencies or complex, multi-stakeholder environments is highly desirable. Knowledge of industry-recognized BPR methodologies, frameworks, and best practices, including Lean, Six Sigma, or equivalent process improvement approaches. Prefer on island in Puerto Rico. Strong problem-solving, teamwork and customer service skills.

Responsibilities

Lead the analysis of PRMP's current business processes and propose actionable recommendations for future-state processes. Collaborate with various teams and facilitate stakeholder sessions to validate process improvements and support transition planning.