Advisory Solution Consultant - Manufacturing at ServiceNow

Munich, Bavaria, Germany -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

0.0

Posted On

14 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AI Integration, Enterprise Software, Pre-Sales Consulting, Sales Engineering, Manufacturing Sales, Complex Software Solutions, ServiceNow Platform, IT Service Management, Project Portfolio Management, DevOps, Agile, Governance Risk Compliance, Operational Technology, Technical Expertise, Communication Skills, Territory Management

Industry

Software Development

Description

Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionAs a member of our Solution Consulting team, you will have to provide technical sales partnership to customers within the manufacturing industry with product and solution guidance. Aligned to a variety of Enterprise-level Accounts, the Advisory Solution Consultant will participate in the growth of the customer by utilising world-class technical pre-sales techniques to communicate the power, extensibility, and ease-of-use of the ServiceNow platform.What you get to do in this role:The Manufacturing Advisory Solution Consultant is a pre-sales technical consultant with the advanced ability to develop, position and provide technology based solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.Responsible for understanding business and technical problems encountered in the manufacturing industry addressed by ServiceNow products including industry 4.0 concepts, IoT integration, and digital transformation imperatives specific to discrete and process manufacturing environmentsRoutine interaction with C-Suite ExecutivesInterview customers both face to face and remotely to uncover their technology architecture and business needs.Partner with the sales teams in the customer account and strategy planningLead non-technical discussions with your customers to help define objectives that ServiceNow can address and their business valueSell the value of our solution, not just the features and functions of the productsSupport regional marketing events – user conferences, trade shows, webinars, etcDemonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via video conference.Collaborate in the creation of product demo scripts and scenarios.Develop a deep understanding of the ServiceNow platform so you can be consultative and provide customers guidance and best practices in designing their solutionResponding to Request for Information/Proposal documentsStaying current on product developments/releases to a level required to brief customers on product roadmaps, deliver product demos and leading POV/POC cycles.Staying current on competitive analyses and understanding differentiators between the company and its competitors.In conjunction with Sales Personnel and Professional Services, conduct transition briefings - communicate commitments, set expectations in preparation for deploymentAct as the ServiceNow subject matter expert at Executive briefings/marketing events QualificationsTo be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.Expertise in enterprise software pre-sales solution consulting or sales engineering experience essentialExpertise in enterprise software pre-sales solution consulting or sales engineering experience essentialExperience working with and selling to manufacturing enterprises (+ 5000 employees)Experience selling complex multi-product or cross-platform software solutions essentialSolution experience, preferably with the ServiceNow Platform, and/or process experience with one more of the following is highly desirable: IT Service Management (ITSM), Project Portfolio Management (PPM), DevOps, Agile, Governance Risk, and Compliance (GRC), Security Operations, IT Operations Management (ITOM) including Cloud Management, Event Management, Infrastructure Discovery/Mapping or any complementary technologies such as Generative AI.Background knowledge in Operational Technology (OT) transformation including IT/OT convergence, industrial IoT architectures, connected asset management, and the unique security, integration, and service management challenges associated with bridging enterprise IT systems with shop floor operations and industrial control systemsAbility to pull together complex virtual and matrix teams and to successfully collaborate with product management, product marketing, partners, and professional servicesExperience working collaboratively with product management, product marketing, partners, and professional servicesExhibits a degree of technical expertise and understanding, with the aptitude to learn new technology and solutions quicklyAble to articulate and logically communicate concepts with both technical and non-technical audiences.Exceptional communication and presentation skills including technical and business conceptsUnderstanding of and experience selling to Enterprise Architecture teams.Ability to understand the "bigger picture" and the business drivers around ITTerritory management skills, including pipeline building and working with Sales counterpart to guide execution excellenceBusiness Travel as necessary within Germany and occasionally international travel to the US.7+ years of pre-sales solution consulting or sales engineering experienceFluency in English FD21Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Responsibilities

The Advisory Solution Consultant will provide technical sales partnership to customers in the manufacturing industry, focusing on product and solution guidance. They will engage with C-Suite executives and lead discussions to define objectives that ServiceNow can address.