Advocacy Operations Associate, Advocacy Operations at Amazon SZ South 3 GmbH

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Written Communication, Verbal Communication, Project Management, Problem Solving, Time Management, Data Tracking, Stakeholder Engagement, Quality Compliance, Productivity Targets, SOP Adherence, Team Collaboration, Operational Support, Process Improvement, Multitasking, Attention to Detail, International Environment

Industry

Software Development

Description

The AO Associate should be someone passionate about supporting a fast-paced Ops environment who will enjoy the challenges and rewards of working in a fast-growing organization and in a very international environment. This is a high visibility position with big scope of creativity and self-development. The individual should possess excellent written and verbal communication skills, as the candidate will work very closely with a diverse team. Ability to create and manage work plans, timelines and accommodate multiple priorities will be critical for success. Responsibilities: · Follows SOP or manager's instructions and ensures tasks are quality compliant · Contributes to project improvement ideas, if applicable · Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and SLA · Proactively raises issues/alarms to manager or stakeholders · Meets business metrics and goals, i.e., SLA, productivity targets and quality benchmarks. · Maintains records of day-to-day work by updating trackers or workflow tools · Meets predetermined and assigned productivity targets and quality standards. Key job responsibilities · Follows SOP or manager's instructions and ensures tasks are quality compliant · Contributes to project improvement ideas, if applicable · Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and SLA · Proactively raises issues/alarms to manager or stakeholders · Meets business metrics and goals, i.e., SLA, productivity targets and quality benchmarks. · Maintains records of day-to-day work by updating trackers or workflow tools · Meets predetermined and assigned productivity targets and quality standards. About the team Advocacy Operations (AO) supports Amazon Flex to resolve scenarios that impact the delivery partner experience. This is accomplished through: Real time monitoring and offline operational work. The AO team is looking for an L2 associate at Hyderabad site to support the operations team. Basic Qualifications: - Bachelor's degree - Experience with Microsoft Office products and applications Preferred Qualifications: - Speak, write, and read fluently in English Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations [https://amazon.jobs/content/en/how-we-hire/accommodations] for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Responsibilities

The Advocacy Operations Associate will follow standard operating procedures and ensure tasks are compliant with quality standards. They will also maintain records of daily work and meet business metrics and goals.