Full Time

• Melbourne Vic
• Closes: October 2, 2025

Job Categories: Aged Care & Community Services | Other
Serenity Solution
Job Summary:
Knowledge of NDIS Quality and Safeguards Framework
Strong advocacy and negotiation skills
Experienced
Experience Required: Experienced
The Advocate & Compliance Manager plays a dual role of ensuring compliance with the NDIS Quality and Safeguards Commission and representing participant rights during operational decision-making. This position also fulfils the Authorised Program Officer (APO) function, responsible for restrictive practice approvals and behaviour support compliance.
A critical part of this role is active participation in NDIS Reviews and Meetings to ensure the provider’s compliance position is clear, advocacy is delivered for participants, and organisational practices are aligned with NDIS standards.

KEY SKILLS & ATTRIBUTES

• Living in Australia with an easy reach to Melbourne Vic
• Knowledge of NDIS Quality and Safeguards Framework.
• Strong advocacy and negotiation skills in review/meeting environments.
• High-level reporting and documentation ability.
• Experience leading audits, compliance reviews, and corrective action plans.
• Confidence in representing the provider in official NDIS engagements.

APO DUTIES

• Authorise and oversee any restrictive interventions, ensuring compliance with legislation.
• Submit and monitor Behaviour Support Plans with the Victorian Senior Practitioner (or relevant authority).
• Provide staff training and ensure restrictive practices are used only as a last resort.