ADVOCATE, CUSTOMER SERVICE / Backoffice [Excel required] at Qualfon Philippines Incorporated

Ulloa, , Costa Rica -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Management, Microsoft Excel, Communication Skills, Interpersonal Skills, Organization Skills, Attention to Detail, Email Etiquette

Industry

Outsourcing and Offshoring Consulting

Description

Overview Qualfon Costa Rica is actively hiring Back Office Representatives. The ideal candidate can work as part of a team, and the ability to respond quickly to requests from management. As a Back Office Representative your responsibilities include completing data entry tasks, providing administrative support, answering telephone calls, and creating reports. OUR MISSION Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients. • Further your education and earn a college degree through Qualfon University program • FREE access to personal and professional support through the Qualfon care coaches’ program • Medical, dental. vision benefits and life & accident insurance • Competitive wages • Opportunities to earn additional income through incentives • Paid time off • Paid training • Employee discounts • We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values • Qualfon is dedicated to ensuring all team members have Fun@Work! WORK FROM HOME REQUIREMENTS • High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet • Upload speed of 3Mbps; Download speed of 10 Mbps • The Internet service provider (ISP) must be highly stable with 1% or less packet loss • Latency under 100ms • USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved • All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device. EMPLOYEE BENEFITS · Costa Rica mandatory benefits. · Scholarship program at Qualfon University (Rochat School of Business). · Care Coach program. · Free access to online learning platforms (LinkedIn and Coursera). · Medical benefits through MediSmart for full-time employees. · Competitive wages plus bonus. · Opportunities to earn additional income through incentives. · Values-driven organization. · USD salary & Referral bonus Responsibilities KEY RESPONSABILITIES · Data management. · Takes control of problems logically and with a clear understanding to ensure the appropriate customer outcome. · Collect the feedback of all the assigned queues daily and take the needed action. · Adheres to the internal compliance policy and guidelines established by Qualfon and the client. · Follows up with customer needs and team lead requests. · Cooperates with special projects. Qualifications QUALIFICATIONS · Advanced English Speaker. Fluent in verbal and written English 85% / B2. · Strong knowledge of Microsoft Excel. · At least 1 year of call center experience. · Strong organization skills and attention to detail. · High-level written and verbal communication skills. · Communication and interpersonal skills. · Proficiency in MS Office. · High School Diploma. · Excellent email etiquette. · Customer Service Oriented.

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Responsibilities

As a Back Office Representative, you will be responsible for completing data entry tasks, providing administrative support, and creating reports. You will also need to respond to management requests and follow up with customer needs.