AEFS Ext. Fulfillment SMS, COS Central Operations Services

at  Amazon External Fulfillment Services Europe SARL

• Experience in operations or similar- Proficient in Microsoft office suite (inc. intermediate/advanced excel proficiency)- Fluent English as primary or additional language (C1)

We are seeking a talented individual to join our Central Operations Services (COS) team!As an AEFS Subject Matter Specialist (SMS) you will be a self-motivated individual with an interest for Inbound (IB), Outbound (OB) and ICQA processes, accountable for supporting various esternal (3PL) operations.As part of the role, you will (1) work with internal & external stakeholders to improve site operational and quality performances via diagnostics & corrective actions recommendations; (2) provide onsite support and trainings for new process rollouts or site launches/migrations.The candidate will have to travel to multiple sites across EU at least 30% of the time.Key job responsibilities- Drive Consultancy missions for the 3PL vendors on their usage of the software, aiming at maximizing the capacities of the site. - Support the AEFS Ops Managers as well as 3PL vendors in the analysis of metrics from dedicated reports & resolution plans. - Act as the interface between the external provider and internal Amazon stakeholders on ICQA, IB or OB matters to communicate data, answer to requests, best practices sharing - Support the external provider on a project basis for specific processes to improve, tools to introduce and best practices to share. - Perform dive deeps or adhoc data extractions for recurring issues requiring detailed analysis. - Drive operational process compliance with the external provider through metrics monitoring, onsite audits and corrective/preventive actions requests. - Communicate to the external provider new or changed processes, provide training and troubleshooting support. - Contribute to the team continuous improvement initiatives (e.g. document processes, improve internal tools). - Utilize benchmark standards & continuously train to develop a Subject Matter Expertise (SME).

• Formal education/training in engineering, supply chain, logistics, mathematics.
• Working knowledge of SQL, VBA and Quicksight.
• Ability to prioritize, manage and execute projects on a tight schedule.
• Ability to adapt well to rapidly changing circumstances, directions and strategies.
• Fluent in German, French, Spanish, Polish or Italian will be also a plus.
• Basic project management skills applied to follow simple projects to completion

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner

• Formal education/training in engineering, supply chain, logistics, mathematics.
• Working knowledge of SQL, VBA and Quicksight.
• Ability to prioritize, manage and execute projects on a tight schedule.
• Ability to adapt well to rapidly changing circumstances, directions and strategies.
• Fluent in German, French, Spanish, Polish or Italian will be also a plus.
• Basic project management skills applied to follow simple projects to completio