AEMS-2026-4 Agency Services Representative 4 (Internal Posting) at NJ Department of Environmental Protection

Trenton, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

81896.85

Posted On

06 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Reviewing Documents, Processing Applications, Issuance of Agency Documents, Handling Complex Issues, Lead Worker Capacity, Waste Transporter Registration, Equipment Registration, Decal Management, Cab Card Updates, Bill Corrections, Refunds, Reporting Software, Email Communication, Attention to Detail, Organizational Skills

Industry

Government Administration

Description

Open to: Department-Wide Work Week: (35-hour) Work Week Salary: (A18) $56,253.35 - $81,896.85 Opening Date: 2/6/26 Closing Date: 2/20/26 Existing Vacancies: 1 Program/Location Department of Environmental Protection Air, Energy and Materials Sustainability Waste and UST Compliance and Enforcement Hazardous Waste and UST Compliance and Enforcement 9 Ewing Street Trenton, NJ 08625 Scope of Eligibility Open to permanent employees in a competitive title who work for the New Jersey Department of Environmental Protection and meet the requirements below. Description Under the direction of a supervisory official in a state department, agency, or institution, provides front-line and behind the scenes customer and other support services involving the review, processing and issuance of agency documents; provides varied information to customers regarding department/agency programs and services; handles the most complex and/or sensitive customer issues, requests and complaints; functions in a lead worker capacity; does other related work as required. Specific to the Position All transporters of waste in New Jersey are required to register with our Department and obtain a decal for each piece of equipment used for such transportation. There are currently ~7,500 waste transporters and ~130,000 pieces of registered equipment (trucks, trailers, and containers). Appointee will manage the team responsible for processing initial applications to become registered as a waste transporter, requests to register equipment and obtain a decal, and requests for updated or replacement cab cards which document which decal was assigned to what equipment. Job duties include reviewing initial applications and other documents, using reporting software, sending e-mail notices to transporters about renewing their decals or other issues, ordering decals through a bid process, and handling more complex activities such as bill corrections and refunds. Preferred Skillset Customer service skills and experience in answering incoming calls from the public as well as staff. Excellent attention to detail, organizational and communication skills. Familiarity with Business Objects reporting software and willingness to learn how to write reports. Project management experience. Requirements EXPERIENCE: Four (4) years of experience providing information and support to customers or clients, responding to technical inquiries and/or complaints regarding products, services or programs, or collecting payments in a government or office setting. License Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position. Benefits As a New Jersey State Department, NJDEP offers a comprehensive benefits package that includes: Paid Benefit Leave Holiday Pay Alternative Workweek Program* Telework* Pension Deferred Compensation Health Benefits (medical, prescription drug, dental & vision care) and Life Insurance Flexible and Health Spending Accounts (FSA/HSA) Commuter Tax Savings Program Public Service Loan Forgiveness (PSLF) Tuition Reimbursement* *Pursuant to the State/Department's policy, procedures, and/or guidelines. Veteran's Preference To qualify for New Jersey Veteran's Preference/status, you must establish Veteran's Preference through the Department of Military and Veteran's Affairs. Please submit proof of your Veteran's Preference along with your resume as indicated. For more information, please visit https://www.nj.gov/military/veterans/services/civil-service-preference/ Residency All persons newly hired on or after September 1, 2011, have one year from the date of employment to establish, and then maintain principal residence in the State of New Jersey subject to the provisions of N.J.S.A. 52:14-7 (L.2011, Chapter 70), also known as the “New Jersey First Act”. Authorization to Work Selected candidates must be authorized to work in the United States per the Department of Homeland Security, United States Citizenship, and Immigration Services regulations. NOTE: The State of New Jersey does not provide sponsorship for citizenship to the United States. Equal Opportunity Employment The State of New Jersey seeks to increase the richness and diversity of its workforce, and in doing so, become the employer of choice for all people seeking to work in State Government. To evaluate the effectiveness of our efforts to attract and employ a diverse workforce, applicants are asked to voluntarily answer a few brief questions on the NJ Affirmative Action Information Form. All information is considered confidential and will be filed separately with the agency's affirmative action officer. This information will not be part of your application for employment and will not be considered in any hiring decision. DEP Notices of Vacancy have a 4:00 p.m. deadline on the closing date. When filing for these opportunities, please be sure to have your letter of interest and credentials sent electronically before 4 p.m. on the closing date. The New Jersey Department of Environmental Protection is an Equal Opportunity Employer and is committed to inclusive hiring and a diverse workforce. We strongly encourage people from all backgrounds to apply. Accommodations under ADA will be provided upon request.

Responsibilities

The role involves providing front-line and behind-the-scenes customer support, including reviewing, processing, and issuing agency documents, and handling the most complex customer issues. Specifically, the appointee will manage the team responsible for processing waste transporter registrations, equipment registration, and decal assignments for approximately 7,500 transporters.