IT’S MORE THAN A JOB

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
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Due to a period of growth within our Aerospace division, we are looking for an experienced Aerospace Customer Care Specialist to manage one of our largest Aerospace customers, based in Auckland. As a dedicated Aerospace Customer Care Specialist, you will be a key contact for this complex, yet rewarding key account, requiring 24/7 coverage. As the successful candidate, you will have at least 3-5 years import and/or export airfreight experience, and a strong passion for delivering customer excellence.
Please note, this position will work a roster pattern, with shift variations between Monday - Sunday between the hours of 6:00am – 3:30pm. This roster pattern may change depending on business needs to meet customer requirements.

WHAT WE WOULD LIKE YOU TO BRING

We are looking for someone with:

• A minimum of 3+ years air logistics experience, preferably in export airfreight
• Exceptional attention to detail and time management skills
• A passion for dealing with customers and solving complex, time-critical problems
• Ability to work under pressure
• Excellent communication skills both written and verbal
• Strong organisational skills including the ability to prioritise tasks
• A positive work ethic, attitude and someone who has a passion for customer excellence

WHO WE ARE

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

• Delivering exceptional customer service, ensuring customer specific KPI’s are met, including AOG requirements
• Demonstrating aerospace knowledge by staying alert to time critical requests
• Perform ad hoc and time critical pickups and deliveries to and from the airline
• Serving as a key point of contact and responsible for providing the customer with up-to-date information on shipments throughout the order lifecycle
• Liaising with local and overseas KN stations and agents to facilitate the movement and successful completion of shipments
• Determining specific service requirements and ensuring regulatory requirements and documentation are correct
• Building long term and effective relationships with one key customer
• Operating on a flexible work schedule, with the ability to be available as and when require