Aerospace Customer Support Engineer (Contract) at Airbus United Kingdom

Mobile, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Engineering, Customer Support, Communication, Data Analysis, Teamwork, Problem Solving, Technical Knowledge, Service Bulletins, Collaboration, Stakeholder Engagement, Quality Initiatives, Performance Tracking, Listening Skills, Presentation Skills, Decision Making, Feedback Management

Industry

Defense and Space Manufacturing

Description

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com Notice: Know Your Rights: Workplace Discrimination is Illegal Notice: Pay Transparency Nondiscrimination (English) Aviso: Transparencia en el Pago No Discriminación (Spanish) Job Description: Airbus Commercial Aircraft is looking for an Aerospace Customer Service Engineer (Contract) to join our Engineering department based in Mobile, AL. You will be part of the Service Bulletin Customer Support team, whose mission is to deliver and support value added solutions to maintain continued aircraft airworthiness and improve Airbus customer’s operations & profitability. This role provides overall support to the Service Bulletin business and liaisons with customers (airlines) to ensure the best decision is made for the interest of Airbus and its customers. Meet the Team: Our Engineers have the privilege of working on complex, highly engineered machines and are involved at all stages of the aircraft life cycle, from product development to manufacturing and direct support to our airline customers. If you’re interested in designing, creating, and testing the present and future of Airbus products across the globe, join our mission to connect the world. Your Working Environment: The Engineering Center in Mobile, Alabama houses hundreds of Airbus engineers who assist in the design and development of Airbus commercial aircraft cabins, including aftermarket upgrades, reconfigurations and services of all product types across the globe. Your Challenges: Develop and maintain a comprehensive understanding of Service Bulletins (SBs) across all Airbus programs. Facilitate communication and collaboration with program teams and other departments in Europe to ensure effective implementation of SBs. Gather and consolidate inputs from various stakeholders to make informed decisions regarding SB implementation. Participate in weekly follow-up meetings with European and local counterparts to discuss progress and address any issues. Demonstrate strong communication skills for engaging in remote or in-person discussions with customers. Analyze and prioritize airlines' input to make optimal technical decisions regarding SBs. Ensure alignment of work practices with other programs and adherence to SB processes. Provide support for internal and external improvement projects related to SB products, processes, and tools. Identify potential customer needs and expectations related to SBs and incorporate them into decision-making processes. Collaborate directly with Airbus teams (e.g., SB Production, Design Office, Customer Service Engineering) to facilitate effective communication and coordination. Capture and relay customer feedback to the Airbus Customer Service organization for continuous improvement initiatives. Support quality initiatives within the Airbus Customer Services organization. Report monthly results related to Key Performance Indicators (KPIs) to track performance and identify areas for improvement. Your Boarding Pass: Bachelor’s Degree in Engineering. (Mechanical, Aerospace, Electrical or Civil Engineering) ~1+ year experience in an engineering classification. 10% travel (Domestic and International) involved US Person under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license), Authorized to work in the US. Proficiency with G Suite. Team oriented - ability to work as a member of a team with other departments locally and internationally. Ability to read/write/speak English. Ability to communicate effectively (written and verbal) with both internal and external customers in a professional manner. Demonstrates a high level of listening and speaking capabilities with all levels of management, internal and external. Demonstrates a refined approach to communication that resolves problems, facilitates consensus, and focuses on objectives. Displays model writing skills for others to emulate Demonstrates simple and effective ways to communicate. Able to represent Engineering in presentations at Airbus related activities. Basic technical knowledge on overall Service Bulletin process Preferred: Master’s Degree in an Engineering discipline Minor in Computer Science Experience in the aircraft customer service field (Airline experience, MRO experience, Maintenance experience, etc.) Airbus experience with various Airbus programs (A380, A350, LR, SA, WB) Data analysis Physical Requirements: Onsite or remote: 100% onsite Vision: able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings - part of daily job Hearing: able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms - part of daily job Speaking: able to speak in conversations and meetings, deliver information and participate in communications.- part of daily job Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment - part of daily job Carrying: able to carry documents, drawings, electronic equipment up to 30lbs/14kgs. - part of daily job Lifting: able to lift documents, drawings, electronic equipment up to 30lbs/14kgs. - part of daily job Sitting: able to sit for long periods of time in meetings, working on the computer. - part of daily job Standing: able to stand for discussions in offices - part of daily job Travel: able to travel independently and at short notice. - as required based on job needs Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office areas including uneven surfaces. - part of daily job This role requires US Person status under ITAR definition (U.S. Citizen, green card holder or person covered under our existing ITAR license) This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America. Take your career to a new level and apply online now! This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus Americas, Inc. Employment Type: Agency / Temporary Experience Level: Entry Level Remote Type: On-site Job Family: Structure Design & Integration ------ ------ Airbus provides equal opportunities to all individuals seeking assignment with Airbus without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This assignment description does not constitute a written or implied contract of employment. By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com. Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide. From sending your resume to participating in successful interviews, here you can access all important pieces of information to guide you in your candidate journey. 👉 Learn more

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Responsibilities

The Aerospace Customer Support Engineer will develop and maintain an understanding of Service Bulletins and facilitate communication with program teams to ensure effective implementation. The role involves analyzing customer input and making informed technical decisions regarding Service Bulletins.