JOB DESCRIPTION

We are seeking a dynamic and articulate individual to join our fast-paced, growing affiliate division, providing exceptional customer service to our valuable clients. Our team is made up of fun and dedicated professionals, and we’re looking for someone to help us continue delivering elite care.
As an Affiliate Program Assistant Manager, you will support the Business Development Manager. This position requires excellent communication skills, a positive and outgoing personality, and the ability to multitask using various software platforms. You’ll communicate with clients through phone, email, and messenger platforms. You’ll learn how to onboard and maintain affiliate accounts, then work independently with minimal oversight after completing the training.
We place a high value on customer satisfaction and patient experience. Constantly finding ways to improve work flow for the team and providing the best service to our partnerships.

CHARACTER & ABILITIES

• Provide prompt, professional, and courteous care to clients and patients.
• Excellent communicator, both verbally and in writing, with the ability to work autonomously and collaboratively.
• Motivated self-starter with an optimistic attitude.
• Ability to multitask, work under pressure, and maintain attention to detail.
• Punctual, reliable, and a quick learner.
• Strong team player.

KNOWLEDGE & SKILLS

• Above-average computer skills and the ability to multitask between different software applications.
• Excellent customer service and relationship-building abilities.
• Organizational skills and meticulous attention to detail, particularly when handling personal health information.
• Strong in Google Docs, Sheets and Slides.

ADDITIONAL BONUS EXPERIENCE

• Previous customer service or affiliate experience.
• Billing and/or accounts receivable experience.
• Familiarity with email software and Slack.
• Experience with CRM tools.
• Pharmacy knowledge, including the ability to read prescriptions.
• Any healthcare-related experience, especially in providing patient care.

WHO WE ARE

We are a fast-growing e-commerce health and wellness company focused on providing affordable medications to our patients. Our mission is to make it easy for patients to get the care they need, and we invest in quality employees who share that goal.
To learn more about us, visit: canshipmeds.com

Please refer the Job description for details