Affordable Housing Property Manager at Xiente

Philadelphia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Affordable Housing Regulations, Property Management, Leasing, Rent Collection, Budget Management, Compliance, Vendor Management, Work Order Systems, Resident Engagement, Income Certifications, Fair Housing, ADA Compliance, Operational Excellence, Risk Mitigation, Yardi/RealPage/MRI/AppFolio Proficiency

Industry

Civic and Social Organizations

Description

Description Manage daily operations of assigned affordable housing properties, maintaining physical condition, resident satisfaction, and operational efficiency. Ensure portfolio occupancy rates of 95% or higher, while minimizing vacancy loss through effective leasing, renewals, and unit turnover processes. Oversee rent collection, delinquency management, and lease enforcement, maintaining collection rates of 98% or higher. 4. Ensure full compliance with all applicable affordable housing regulations (including LIHTC, HUD, PBV, HOME, or other subsidy programs), maintaining zero major audit, monitoring, or inspection findings. Supervise income certifications, recertifications, move-ins, move-outs, and resident files, ensuring 100% file completeness and accuracy. Coordinate and prepare for housing authority inspections, investor audits, and state monitoring reviews. Develop and manage annual operating budgets for assigned properties, maintaining actual expenses within ±5% of approved budgets. Approve invoices and code expenses in coordination with the finance team to support accurate and timely month-end close. Oversee maintenance operations, preventive maintenance schedules, and work order systems, ensuring 95% of work orders are completed within established service timelines. Coordinate unit turns to ensure units are market-ready within 15–20 days, depending on program requirements. Manage vendor and contractor relationships, ensuring 95% on-time delivery of contracted services and adherence to cost controls. Ensure compliance with Fair Housing, ADA, and organizational policies across all properties. Prepare and submit regular operational, compliance, and performance reports to internal leadership. Engage residents in a professional, respectful, and service-oriented manner, addressing concerns and supporting resident stability. Perform any other task requested by the supervisor related to property management or housing operations. Organizational Competencies: Operational Excellence: Ensures properties are safe, clean, compliant, and financially sound. ? Implements consistent procedures to improve efficiency and service delivery. Compliance & Risk Management: ? Maintains strong attention to detail in regulated environments. ? Proactively identifies and mitigates compliance and operational risks. Communication & Resident Engagement: ? Communicates clearly and professionally with residents, staff, vendors, and partners. ? Balances enforcement of rules with empathy and resident-centered problem solving. Teamwork ? Works collaboratively with finance, asset management, development, and maintenance teams. ? Contributes positively to a culture of accountability and mutual support. Requirements ? Bachelor’s degree in Property Management, Business Administration, Real Estate, or a related field required; relevant experience may be substituted for education. ? Minimum of 3–5 years of property management experience, with direct experience in affordable housing. ? Demonstrated knowledge of LIHTC and/or HUD-assisted housing compliance requirements. ? Experience managing operating budgets, rent collections, and expense controls. ? Proficiency with property management systems (e.g., Yardi, RealPage, MRI, AppFolio, or similar). ? Strong organizational, problem-solving, and communication skills. ? Affordable housing certifications (COS, C3P, HCCP, or similar) preferred. ? Eligible to pass Pennsylvania clearances (Child Abuse, Criminal History, FBI, and National Sex Offender). ? Commitment to Xiente’s mission and values of equity, accountability, and community empowerment. Metrics/Outcomes: ? Portfolio occupancy maintained at 95% or higher. ? Rent collection rates maintained at 98% or higher. ? Zero major compliance, audit, or monitoring findings. ? Operating budgets maintained within ±5% of approved levels. ? 95% of maintenance work orders completed within established timelines. ? Unit turns are completed within target timeframes to minimize vacancy loss. ? Resident satisfaction scores of 85% or higher on annual surveys. ? At least 2 operational or process improvements implemented annually.

Responsibilities

Manage daily operations of assigned affordable housing properties, focusing on physical condition, resident satisfaction, and operational efficiency, while ensuring high occupancy rates and effective leasing processes. Oversee rent collection, delinquency management, lease enforcement, and supervise all resident file processes including certifications and move-ins/outs.