AFR Export Specialist at DHL Supply Chain

Incheon, , South Korea -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

0.0

Posted On

14 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Incident Management, Documentation, Shipment Management, Data Quality, Regulatory Compliance, Invoice Preparation, Problem Solving, Communication, Logistics, Air Freight, Claims Management, Process Improvement, Supplier Performance, Booking Management, Pricing

Industry

Logistics;Transportation;Supply Chain and Storage

Description

DHL Global Forwarding Korea Ltd. is a subsidiary of DHL Group, providing top-notch freight forwarding services and value-added services both domestically and internationally through a global logistics network. By offering fast and accurate services as well as comprehensive logistics solutions, we have built a reputation as a trusted partner in international trade. We are proud to have been certified as a "Great Place to Work" for 3 years from 2023 to 2025 and continue to strive toward realizing our group's values of "Respect and Results." We are currently looking for individuals eager to grow as logistics professionals, and we encourage all interested candidates to apply. Air Freight Export Contractor (1 year) * Act as Customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims * Ensure that correct costs and revenues are captured against customer’s profile and solve simple issues and proactively seek guidance to solve more complex issues * Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport * Manage shipments in line with the customer service commitment * Track, record and proactively communicate exceptions/operational irregularities * Responsible for high shipment data quality * Follow and implement necessary regulatory compliance procedures relating to commodity and locations for shipments * Route and/or assign shipments to relevant consol that meets our customers service commitment and maximized our profits * Support new business during hypercare phases * Prepare invoices, debit and credit notes and necessary back-up documentation ensuring customer invoice timeliness and accuracy * Investigate/supports invoice disputes * Identify and communicate recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency * Identify and communicate performance issues of suppliers, and propose solutions to improve performance Bachelor’s Degree or equivalent experience/qualification 신입 지원 가능, 관련 경력자 선호 Good English speaking & Writing Skills Customer-centric mindset

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Responsibilities

The AFR Export Specialist will act as the first point of contact for customers regarding shipment information and manage various shipment-related activities. Responsibilities include ensuring data quality, compliance with regulations, and supporting new business initiatives.