After Hours Contact Center Specialist at DOC Maintenance LLC

Rock Hill, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

19.5

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Answering Phone Calls, Work Order Entry, Customer Inquiry Response, Service Excellence, Data Entry, Dispatching, Prioritization, Attention To Detail, Verbal Communication, Written Communication, Reading Comprehension, Multitasking, Computer Skills, Microsoft Office

Industry

Facilities Services

Description

Description For over 35+ years, DOC has provided our trusted partners with innovative, custom, total facility solutions for their commercial equipment needs. We strive daily to provide positive experiences and inspiring results by demonstrating unparalleled commitment to our customers, community, and one another. After Hours/Weekend Contact Center Specialist The Afterhours Contact Center Specialist will answer phones in a professional manner, enter work orders into company software system and answer customer inquiries as needed. In this role, the associates will sit in the office communicating on computer and on telephone to customers and coworkers. Essential Functions: Answer phone calls from customers and field staff; provide service excellence Actively promote and enhance the customer service experience in accordance with company expectations Enter service requests accurately in company software Develop a strong team relationship with Co-Workers, internal and external Dispatching when / if required due to an escalated emergency from customer Qualifications: The ability to prioritize in a fast-paced environment with strong accuracy and attention to detail Strong verbal and written communication skills, good reading comprehension Able to multitask and be detailed in written communication Strong computer skills with Microsoft Office and other company-related software High school diploma or GED required Minimum of 1 year of experience in a customer service/call center environment Benefits: Comprehensive benefits package including health, dental and vision insurance, short-term & long-term disability, life insurance Strong 401(K) match Ongoing training and career development opportunities Paid time off DOC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.

Responsibilities

The specialist will be responsible for professionally answering incoming phone calls from customers and field staff, providing service excellence, and accurately entering service requests into the company software system. This role also involves answering customer inquiries and performing dispatching duties when escalated emergencies require it.