After Hours NOC Analyst at Voxai Solutions Inc

Coppell, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

21.0

Posted On

13 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Database Concepts, Network Concepts, Windows Server, Linux Operating Systems, Application Troubleshooting, Verbal Communication, Writing Skills, Software Development Aptitude, Genesys Applications, System Monitoring, Process Automation, Health Validation, Problem Classification, Triaging

Industry

Software Development

Description

Description About Voxai: At Voxai Solutions, we deliver some of the nation’s largest corporate enterprises and government entities with Managed Services for their Contact Center solutions. Voxai is a Genesys partner providing a full suite of services allowing for Cloud application solutions, web service integrations and database integrations. Join us and participate in our fast-growing company’s success, secure a professional home where you can leverage the on-the-job training and opportunities to engage and apply your skills to a wide spectrum of IT specialties. Lay your foundation for a very successful and rewarding career! About You! You, as the right candidate for this Entry Level position; should be innovative and eager to absorb new concepts and technologies. You should be excited to accept additional responsibilities while developing your technical skills. Job Description: Member of a team that provides monitoring and support of multiple customer application and network environments on a 24 x 7 x 365 basis. Participate in automating existing processes, delivering net new enhancements for Customer specific needs/requests, and overseeing management of our Customers' Genesys Applications. All assignments are in support and focused on delivering high system availability and business stability. Facilitate and manage scheduled events and when called upon facilitate Customer communication efforts. Interface directly with Customers; to include performing basic health validations of systems, directing upgrades across enterprise solutions, coordinating communications between technical teams, following defined processes for problem classification, triaging and management of the appropriate internal and external parties for the sake of remediation, when required. Requirements Key Technologies and Skill Areas: Knowledge of Database concepts or queries Network concepts Windows Server / Linux Operating Systems General application troubleshooting Requirements: Strong Verbal communication skills with Excellent writing skills Security background check and Drug test required Variable shifts required Interest and aptitude in Software Development Not Required – Bonus Points: SQL Networking / Voice - LDAP, AD, SSL Certificates, TCP/IP, DHCP, VLAN, SIP, UDP, QoS, VoIP, VLAN Associates Degree and/or Technical Certifications Job Types: Full-time, Contract Pay: $20.00 - $21.00 per hour Expected hours: 40 per week Work Location: In person Schedule: Evening shift Night shift Weekends when scheduled

Responsibilities

This role involves being a team member providing 24x7x365 monitoring and support for multiple customer application and network environments, focusing on high system availability. Responsibilities include automating processes, delivering new enhancements, overseeing Genesys Applications, and interfacing directly with customers for health validations and problem management.