After Hours- On Call- Crisis Responder at AUNT MARTHAS HEALTH AND WELLNESS INC

Park Forest, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

120.0

Posted On

21 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Crisis Intervention, Documentation, Communication, Problem-Solving, Empathy, Judgment, Decision-Making, Resource Coordination, Family Reunification, Safety Planning, Trauma-Informed Care, Flexibility, Team Collaboration, Client Transport, Feedback Integration

Industry

Hospitals and Health Care

Description

POSITION TITLE: AFTER HOURS CRISIS RESPONDER Division: Integrated Community Based Services (ICBS) Department: Comprehensive Community Based Youth Services (CCBYS) Reports To: After-Hours Crisis Supervisor Openings- 2 Location: Park Forest, IL ---------------------------------------- SUMMARY The After Hours Crisis Responder provides immediate, in-person crisis intervention services to youth who are runaways, locked out, unable to safely return home, or in circumstances posing substantial or immediate danger. The goal is crisis stabilization, safety planning, diversion from juvenile justice involvement, and support in reunification or short-term placement when needed. This role requires strong judgment, calm decision-making, and the ability to respond effectively in fast-moving, high-pressure situations while maintaining professionalism, empathy, and adherence to agency protocols. ---------------------------------------- ESSENTIAL DUTIES AND RESPONSIBILITIES * Respond to referring sources (police, hospitals, schools, etc.) by phone within 15 minutes and arrive on-site within 60 minutes (urban) or 90 minutes (rural). * Serve as the designated crisis responder for LAN regions including Kankakee, Vermillion, Will/Grundy, Kane/Kendall, and South & West Cook. * Complete the Crisis Intervention Intake Packet during each crisis encounter. * Document all crisis activity in CareLogic within two hours of response. * Facilitate family reunification, family-generated placement, or short-term agency placement as appropriate. * Obtain approval from the After-Hours Crisis Supervisor before any placement occurs. * Provide linkages, referrals, and resource coordination based on youth and family needs. * Remain accessible by cell phone throughout scheduled shifts. * Submit mileage, time sheets, and required documentation per agency protocols. * Participate in individual and group supervision, team meetings, and program meetings. * Follow Illinois mandated reporting requirements. * Complete all Federal, DHS, Agency Core Curriculum, and Mandated Reporter trainings. * Provide services to program clients throughout the full on-call shift. * Perform additional duties as assigned. ---------------------------------------- TRAUMA-INFORMED CARE EXPECTATIONS All services are grounded in a trauma-informed framework emphasizing: * Safety * Self-Regulation * Supportiveness * Strengths-Based Engagement * Self-Care Additionally incorporates the 7 Essential Ingredients (7ei): Prevalence, Impact, Perspective Shift, Regulation, Relationship, Reason to Be, and Caregiver Capacity. ---------------------------------------- QUALIFICATIONS EDUCATION & EXPERIENCE * Bachelor’s degree (BA/BS/BSW) required. * Experience working with at-risk youth preferred. SKILLS & ABILITIES * Ability to read and interpret case notes, treatment plans, and protocols. * Strong writing and documentation skills. * Effective in one-on-one and small group communication. * Basic math skills (fractions, decimals, percentages). * Ability to problem-solve in non-standardized, fast-paced situations. * Understanding of Aunt Martha’s PDSA (Plan, Do, Study, Act) improvement model. OTHER REQUIREMENTS * Must be available for evenings, weekends, and flexible on-call scheduling. * Must transport clients using a personal vehicle. * Must maintain a valid Illinois driver’s license and automobile insurance. * Ability to accept and integrate feedback. ---------------------------------------- CLIENT POPULATIONS SERVED May include: * Runaways / Lockouts * Youth experiencing abuse, neglect, homelessness * Pregnant/parenting youth * Youth with cognitive delays or mental health needs * Youth exhibiting physical, verbal, or sexual aggression * Delinquency-involved youth * Individuals with physical disabilities Ages Served: 0–21+ ---------------------------------------- PHYSICAL DEMANDS * Regular sitting, standing, walking, speaking, and hearing. * Occasional stooping, kneeling, crouching, or crawling. * Ability to lift/move up to 50 lbs. * Requires adequate vision for assessment and documentation. ---------------------------------------- WORK ENVIRONMENT * Field-based role with frequent travel to crisis locations. * Occasional exposure to outdoor and variable conditions. * Moderate noise levels. ---------------------------------------- COMPENSATION AND BENEFITS * On-Call / Per-Event Compensation: * The rates range between $50 - $120 per shift * Shifts/Hours- * Weekdays (5:00 PM – 8:00 AM): * Weekends (8:00 AM – 8:00 PM): * Health, Dental, and Vision Insurance * Disability & Life Insurance * Paid Vacation, Sick Days, and Holidays * Retirement Plan * Employee Assistance Program (EAP) * Employee Discounts on services such as cell phones, restaurants, and more 5:00p – 8:00a Week Days 8:00a – 8:00p Weekends

Responsibilities

The After Hours Crisis Responder provides immediate, in-person crisis intervention services to youth in crisis situations. Responsibilities include responding to referrals, documenting crisis activity, and facilitating family reunification or short-term placements.