After Hours Optimiser at nbn® Australia

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Planning, Scheduling, Dispatch, Jeopardy Management, Stakeholder Communication, Technician Query Response, Task Reallocation, HSE Checkpoints, Risk Management, Data Interpretation, Priority Management, Telecommunications, Service Activation, Service Assurance

Industry

Telecommunications

Description

Job Expectations Build your career and Australia’s future. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements. A fantastic opportunity has presented itself for a After Hours Optimiser reporting directly into the Workflow After Hours and BTD Delivery Manager. A bit about your role As an After Hours Optimiser at nbn, you will play a vital role in supporting the safe, smooth and customer centred delivery of field operations outside standard business hours. Typically, your hours will be across a rotating roster between 7pm-7am Monday- Friday, as well as working across weekends during a 24x7 period. You will oversee the coordination of technicians and work orders during evenings, nights and weekends, ensuring high priority appointments, regulatory commitments and critical customer needs are met with care and reliability. Your work will involve monitoring real-time jeopardy management across multiple channels, responding to technician queries, and reallocating tasks where needed to keep schedules on track. You will maintain close communication with key stakeholders such as the Network Operations Centre, offering clarity and updates during fastmoving or complex situations. You will also support the wellbeing and safety of field technicians by conducting HSE checkpoints, managing handovers and guiding teams through potential risks such as severe weather or unplanned outages. Through thoughtful analysis of geography, technician capability and business priorities, you will help ensure the right people are in the right place at the right time, contributing to a more resilient and responsive service for communities across Australia. A bit about you If this role feels like the right fit, you will likely bring experience in planning, scheduling or dispatch within a large operational environment, ideally in telecommunications or a similar field. You are composed and attentive, with a collaborative approach that helps you build trust quickly and support others through moments of uncertainty. You are confident managing competing priorities and can interpret data to make sound, timely decisions that balance customer needs, technician safety and operational efficiency. You communicate with warmth and clarity, whether you are guiding technicians through after‑hours challenges or partnering with internal teams to resolve emerging risks. You take pride in creating structure in dynamic situations and are comfortable working across diverse work programs, including Networks and Service Simplex. A working knowledge of the nbn network, along with an understanding of service activation and assurance processes, will help you thrive as you contribute to a more connected and supported Australia. Life at nbn To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them. A more inclusive working world nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025. Equal Opportunities for All We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website. Where to from here? If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed. Please note that this role is a Permanent opportunity and applications will close at midnight on Friday, 20th March 2026 To be eligible for this role, you must have full working rights in Australia. Worker Type Permanent Time Type Full time nbn is the team behind the design, build and operation of the nbn™ network - one of Australia’s largest technology infrastructure projects, which will help better connect Australians with each other and the rest of the world, no matter where you live. But the nbn™ network is so much more than access to fast internet. A state of the art communications network opens up a world of possibilities in areas such as education, business, innovation, healthcare, flexibility, and entertainment. It will help ensure our digital future, and give Australians benefits we can all enjoy, for decades to come. At nbn, you’ll work with inspirational leaders and innovators in their field, help take on engaging and exciting work, and seek original solutions to new challenges every day. Things move quickly at nbn, and opportunities present themselves all the time. At nbn, you have an incredible chance to broaden your skills and widen your horizons. This is a once in a lifetime opportunity to accelerate your career, and shape your own future, along with Australia’s. To apply, please follow the links and submit your resume. No cover letter or selection criteria is required.

Responsibilities

The After Hours Optimiser will support the safe, smooth, and customer-centered delivery of field operations outside standard business hours by overseeing technician coordination and work orders during evenings, nights, and weekends. This involves real-time jeopardy management, responding to technician queries, reallocating tasks, and maintaining communication with stakeholders like the Network Operations Centre.