After-hours Rostering Coordinator (006-00646) at Hunt St

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

1500.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Rostering, Shiftcare, Workforce Planning, Scheduling, Problem-Solving, Communication, Attention To Detail, NDIS, Teamwork, Customer Service, Administration, Time Management, OHS, Fire Warden, Payroll Processing, Risk Management

Industry

Staffing and Recruiting

Description

Looking for Philippines-based candidates Job Role: After-hours Rostering Coordinator Compensation range: $1200 AUD - $1500 AUD / Monthly Engagement type: Independent Contractor Agreement Reports To: Service Delivery Manager Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time. This role is expected to work afterhours between 5pm-10pm and 5am-09:30am AEST Timezone. Exact hours will be discussed at selection meeting. Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home. Who The Client Is: Our client is a growing healthcare and support services organisation dedicated to providing community-based nursing, mental health assistance, and disability support. They focus on empowering individuals to live independently while improving their overall wellbeing through tailored care solutions. Role Overview: The Rostering Coordinator plays a critical role in ensuring seamless service delivery by effectively managing staff rosters and shift coverage. You will be responsible for maintaining and updating core rosters, ensuring participant preferences are met, and coordinating shift replacements when needed. The role requires strong attention to detail, excellent communication skills, and proficiency in rostering software, preferably Shiftcare. Key Responsibilities Roster Management: Maintain core rosters with regular set shifts for support workers, reporting directly to the Head of Service Delivery. Shift Coverage: Manage and fill shifts when support workers lodge leave requests or are unavailable. Timesheet Accuracy: Review and confirm timesheets before payroll processing every fortnight. Participant Preferences: Keep support worker preferences up to date in the CRM system. Support Worker Availability: Ensure support workers regularly update their availability in the CRM system. Support Worker access to ShiftCare (CRM): Confirm new support workers can access the ShiftCare app and view their assigned shifts. Core Roster Development: Collaborate with intake team/Service Coordinators to build core rosters for new participants. Communication: Email shift changes and update ShiftCare and Master Roster accordingly. Preferred experience in Shiftcare. Coordinating service booking with customers and support staff. Acting as a central point of contact for support staff. Developing and managing rosters. Acting as OHS rep and Fire Warden. Maintaining files and record management system in line with quality standards. Ensuring Fortnightly Master Roster reflects actual ongoing rosters. Position Duties Generating monthly rosters using rostering software. Responding to roster inquiries from relevant staff. Answering inbound inquiries from customers and assist with inquiries. Contact customers to ensure service requirements are met. Updating rosters based on business needs. Contacting customers to advise of rostering changes. Contacting relevant staff to advise of roster changes. Assisting with general administrative duties to support staff. Processing billing runs through the NDIS system. Assisting with the management of timesheets for relevant staff. Liaising with NDIA staff. Assisting with accounts payable / accounts receivable for customer activities. Assessing and managing risk in line with quality standards. Escalating issues to relevant Team Leaders and Managers. Assisting in project work to improve team processes. Required Skills and Qualifications: Experience in rostering, workforce planning, or scheduling within the disability or healthcare sector. Strong problem-solving skills and ability to manage last-minute roster changes efficiently. Excellent communication and interpersonal skills. High level of attention to detail for accurate timesheet and payroll processing. Ability to work in a fast-paced environment and handle multiple priorities. Knowledge of the NDIS and disability service sector is highly desirable. Teamwork Work cooperatively with team members in a productive way. Follow instructions given by Team Leaders/Managers. Actively participate in team discussions. Provide thoughtful honest feedback to team members and managers. Manage conflict in a productive way. Engage in group discussions and supervision. Customer Service Provide high quality customer service to customers. Actively listen to and respond appropriately to customer feedback. Be patient and understanding to customer’s needs. Be calm and kind in interactions with customers. Work with External Organisations Build high quality relationships with external service providers and customers. Administration Display a high degree of computer literacy. Effectively use email, MS Office and other software products. Competently use mobile devices. Display a high degree of accuracy and detail orientation in administrative tasks. Communication Speak clearly and fluently in phone and face to face conversations. Verbally communicate concepts and ideas clearly. Utilise active listening skills. Write case notes, emails and other materials clearly. Communicate personal views constructively. Communicate in a clear, open and honest manner. Organisational Skills Highly effective in time management. Efficient management of project work. Remain calm whilst managing multiple tasks. Manage competing priorities. Utilise resources efficiently and environmentally consciously. Regularly review and assess personal progress. Attributes Eager to learn new concepts and practices. Detail oriented. Able to take initiative. Able to handle high pressure situations. Empathetic and compassionate toward people. Highly organised. Ethically minded. Positive. Self-motivated and independent thinker. Adaptable and open to change. Trustworthy. Self-reflective. Creative in approaching challenges. Common sense. Preferred Skills Understanding of shift allocations and award-based rostering (SCHADS Award experience preferred). Proficiency in rostering systems (Shiftcare experience highly regarded). Proficiency in Microsoft account and spreadsheets. Work Arrangement & Expectations: This is a remote role that will be set up as an independent contractor engagement. To ensure alignment and transparency, successful candidates will be expected to: Disclose any existing ongoing roles or client work Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)

Responsibilities

The Rostering Coordinator is responsible for maintaining core staff rosters, ensuring shift coverage for absences, updating participant preferences in the CRM, and confirming timesheets for fortnightly payroll processing. This role also involves generating monthly rosters and acting as a central point of contact for support staff regarding shift changes.