Lead. Support. Make a Difference.

Are you an experienced disability support professional ready to take the next step into leadership?

Australian Mentoring Services (AMS) is looking for a confident and solutions-focused After Hours Team Leader (On-Call) to provide leadership and operational support to our frontline Mentor team outside of standard business hours.

This is an exciting opportunity to develop your leadership skills in rostering, incident management and operational decision-making while ensuring our participants continue to receive safe, high-quality support across evenings, weekends and public holidays.

About the Role

As our After Hours Team Leader (On-Call), you'll be the first point of contact for our frontline Mentors after hours, providing guidance, support and practical solutions when they need them most.

You'll play a key role in ensuring our services continue to operate safely and effectively outside of business hours.

Your responsibilities will include:

• Providing leadership and support to frontline Mentors during after-hours operations.
• Managing roster changes and arranging shift coverage where required.
• Responding to incidents and escalating matters appropriately.
• Supporting team members with PRN medication, restrictive practices and participant-related enquiries.
• Ensuring decisions align with AMS policies, NDIS Practice Standards and Behaviour Support Plans.
• Liaising with leaders and key stakeholders to ensure continuity of participant support.
• Maintaining accurate documentation and effective communication throughout your shift.

This is a hybrid position, combining office-based work from our Campbelltown Head Office with after-hours on-call responsibilities.