After Sales Account Manager at EPTA

Milan, Lombardy, Italy -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account management, Customer relationship management, Contract management, Claim management, Customer satisfaction monitoring, KPI analysis, SLA management, Business development, Budget management, Profitability analysis, Credit management, Engineering, Multinational team management

Industry

Machinery Manufacturing

Description

Would you like to be the next Fresh Thinker? Our community of Fresh Thinkers is continuously expanding, and our teams are always eager to welcome new talents with different backgrounds. We are looking for an After Sales Account Manager for the North-West of Italy: Key Responsibilities: * Manage the relationships with the customers, dealing for contracts and managing main claims; * Monitor the Customer Satisfaction in order to propose the actions aimed to increase it; * Monitor the business KPIs and quality services KPIs in order to propose the actions to increase them; * Monitor specific SLA as required by the customers; * Collect customer needs, identify and submit requirements for new business opportunities (e.g.: tools, resources) to AS Dep. in collaboration with new equipment Department; * Implement the strategy defined by Country After Sales Account Manager; * Ensure the achievement of the budget in term of revenues and profitability; * Ensure the improvement of credit management, in collaboration with Credit Collection Department. Requirements: * Professional experience in the role or similar of at least 4 years; * Management experience: preferably in multinational context, with similar dimensions, managing similar activities; * Languages: English and second Language; * Highest Education Level: Engineering Degree. Regions: Lombardia, Piemonte, Valle D'Aosta, Liguria, Sardegna. Why work for Epta: At Epta, we believe our employees are the driving force behind our success. That’s why we offer a thoughtful range of perks designed to inspire, support, and celebrate our team every step of the way. Join Epta, where you'll experience a great blend of new technologies and a modern workplace culture. We take development opportunities seriously! Take part in a variety of training through our Learning Management System (LMS) Catalogues. Epta offers the opportunity for remote work whenever possible, along with providing the necessary technical equipment. Balance work and personal life perfectly with our flexible working hours. Give back more than we receive: Join our volunteering activities and help make the world a better place. Our story We at the Epta Group are a dynamic and growing international company, delivering cutting-edge commercial refrigeration solutions that impact everyday life—from ensuring fresh food in supermarkets to keeping the perfect chill in your favorite café. Our global network includes manufacturing facilities, sales entities and service organizations —all working together to provide sustainable and innovative solutions. We support customers in their green transition and support them as a fully integrated provider, from the layout of the store to the after-sales support. With over 8,000 employees, Epta fosters an environment of continuous development. Guided by our values, we are committed to professional excellence, sustainability, and innovation in every aspect of our work. We welcome applications from all individuals, regardless of gender, race, ethnicity, religion, sexual orientation, disability, parental status, or social origin. At Epta, your unique perspective is what keeps us innovative and cool. Learn More About How We Work HERE. [https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffa-eukp-saasfaprod1.fa.ocs.oraclecloud.com%2FhcmUI%2FCandidateExperience%2Fen%2Fsites%2FCX_1&data=05%7C02%7CMaria.Davanzo%40eptarefrigeration.com%7C766d4c7e9e6b4d1975eb08dd5cb79fc9%7C3399581a9b9649d9aeb20b9d180f675c%7C1%7C0%7C638768665945243495%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=DGOQ6BqDUOa7NNtdJtrgwEXNqBKH0QfsC1c2%2BU%2Fi3Ec%3D&reserved=0] Step into something fresh—apply to be part of Epta’s dynamic team!

Responsibilities

The After Sales Account Manager will manage customer relationships, handle contracts, and oversee claims while monitoring business and quality KPIs. They are also responsible for identifying new business opportunities and ensuring the achievement of revenue and profitability targets.