We are looking for an After Sales Associate for our company operating in the HVAC (heating, ventilating and air conditioning) sector.

JOB DESCRIPTION

Responsibilities include but are not limited to:

• Processing customer account opening applications and making sure it is complete
• Processing customer orders, invoicing, filing picking and delivery notes
• Notifying overdue accounts and ensuring they are trading within their credit limit.
• Arrange collections and refunds and ensure the correct procedure is followed.
• Tracking orders, notifying late deliveries as well as collection failures to customers and logistic department
• Reporting product faults back to QM at HQ + Uk Sales and report customer complaints back to the Uk Sales
• Updating operations and sales about shortages and tracking suppliers’ ETA for relevant items
• Keeping back orders intact and making sure they were ordered
• Answering questions and enquiries from existing, potential and walk-in customers as well as sales and warranty agents
• Dealing with every aspect of Boiler product enquiries.
• Answering combi enquiries in regards to faults reported by end-users, installers and engineers ie boiler products
• Make sure product fault enquiries are fulfilling warranty conditions
• Generating job sheets for warranty agents to attend on-site to fix the problem
• Tracking warrant agents and closing jobs to ensure the job is complete and the engineer report is received.
• Tracking Engineer spare part limits and collection of used parts
• Sharing Warranty Agents statements every month Performing data entry in regards to sales figures and other key data
• Generating weekly Sales report and email to Sales Department and Agents Stock control of marketing materials and ordering ie Brochures and Catalogues
• Providing marketing support in the sense of having complete customer data *
• Updating customer records with new contact details and notes on support interactions
• Making follow-up contact to inform customers of new or improved products
• Reporting unusual activities and insiders from competitors and customers Referring complex cases to Sales Director

ESSENTIAL SKILLS:

• A university degree and a minimum grade of B/A or higher in A-Level Mathematics are required
• Excellent interpersonal, oral and written communication skills.
• Previous experience in Sales Support or After Care role
• Previous experience in heating and plumbing industry
• Ability to multi task, have a proactive and positive can-do attitude
• The role requires regular driving, so a valid driving license is essential.
• Computer literacy and working knowledge of Microsoft Office packages, including Excel, PowerPoint, Word and Outlook.
• Accuracy and attention to detail.
  Job Type: Full-time
  Work Location: In person
  Application deadline: 30/07/202

• Processing customer account opening applications and making sure it is complete
• Processing customer orders, invoicing, filing picking and delivery notes
• Notifying overdue accounts and ensuring they are trading within their credit limit.
• Arrange collections and refunds and ensure the correct procedure is followed.
• Tracking orders, notifying late deliveries as well as collection failures to customers and logistic department
• Reporting product faults back to QM at HQ + Uk Sales and report customer complaints back to the Uk Sales
• Updating operations and sales about shortages and tracking suppliers’ ETA for relevant items
• Keeping back orders intact and making sure they were ordered
• Answering questions and enquiries from existing, potential and walk-in customers as well as sales and warranty agents
• Dealing with every aspect of Boiler product enquiries.
• Answering combi enquiries in regards to faults reported by end-users, installers and engineers ie boiler products
• Make sure product fault enquiries are fulfilling warranty conditions
• Generating job sheets for warranty agents to attend on-site to fix the problem
• Tracking warrant agents and closing jobs to ensure the job is complete and the engineer report is received.
• Tracking Engineer spare part limits and collection of used parts
• Sharing Warranty Agents statements every month Performing data entry in regards to sales figures and other key data
• Generating weekly Sales report and email to Sales Department and Agents Stock control of marketing materials and ordering ie Brochures and Catalogues
• Providing marketing support in the sense of having complete customer data *
• Updating customer records with new contact details and notes on support interactions
• Making follow-up contact to inform customers of new or improved products
• Reporting unusual activities and insiders from competitors and customers Referring complex cases to Sales Directo