REQUIREMENTS:

 Strong written and verbal communication and presentation ability.
 Excels in problem-solving.
 Attention to detail.
 Knowledge of the Microsoft Office Suite.
 Able to lift 50+ lbs.
 Ability to travel domestically and internationally up to 50% of the time.
 Succeeds in self-management.
 Knowledge of assembling, troubleshooting, or repairing electrical or mechanical
assemblies.

QUALIFICATIONS:

 Preferred BS in Materials, Electrical, Physics, or Mechanical Engineering or
equivalent work experience.
 Preferred 0.5– 4 years of related experience in Customer Service or Client
Management.
 A valid U.S. Passport for international travel.
 A valid U.S. driver’s license.
 Knowledge of Nanovea metrology instruments and their use is a plus.

PHYSICAL REQUIREMENTS:

Regularly required to stand, walk, and sit; talk or hear, both in person and by telephone; hand dexterity to handle parts or tools; ability to lift 20lbs

 Provide customers with basic technical support via phone, e-mail, or in person.
 Perform installation of standard Nanovea metrology instruments.
 Provide basic operational training for Nanovea metrology instruments, both
internally and externally.
 Track and report issues with metrology instruments to the quality advancement
and improvement manager and the development team.
 Diagnose and resolve issues with Nanovea instruments produced within the last
5 years with guidance from senior team members as needed.
 Assist with repairing damaged or malfunctioning metrology instruments under
supervision.
 Maintain Nanovea laboratory instruments.
 Assist with testing and evaluating new modules or design revisions from the
Development engineering team.
 Support the sales team by answering technical questions and helping
demonstrate Nanovea metrology instruments.
 Provide first-level troubleshooting support to the manufacturing team when
requested.
 Troubleshoot metrology instruments.
 Maintain and update instrument user manuals.
 Create and organize technical documentation for the metrology instruments.
 Provide quotes for upgrades, consumables, and add-ons to existing customers
(  Peer-train coworkers on the usage of instruments.
 Perform other duties as assigned by management.