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After Sales Operations Manager - Belux at Geely Europe
Brussels, Brussels-Capital, Belgium -
Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

0.0

Posted On

12 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Spare Parts Management, Service Excellence, Network Management, Negotiation, Interpersonal Skills, Complaint Resolution, Project Management, IT System Deployment, Business Planning

Industry

Motor Vehicle Manufacturing

Description
About The Role: We are looking for an experienced After Sales Operations manager our automotive Geely after-sales operations in Belgium and Luxembourg. The ideal candidate will have a strong background in customer service, spare parts management and service excellence within the automotive industry. You will report to the Head of Aftersales Benelux. Key Responsibilities: Building a strong service network to ensure flawless customer experience for future Geely customers. Monitor and secure the network achievement of annual service targets. Lead (new) service toward continuous service quality improvement. Coordinate with legal and channel teams to finalize after-sales agreements with new service partners/dealers. Conduct regular regional dealer visits, host meetings and workshops, and review partners aftersales business plan. Oversee the development, execution, and review of the after-sales projects in the network. Manage customer satisfaction (CSI), support complaint resolution, and handle goodwill authorization. Work closely with parts manager to improve spare parts availability and delivery. Coordinate with technical team and monitor timely technical/ service campaign execution in the network. Introduce and deploy Geely aftersales IT systems (e.g. GODP, LMS, TIS) to dealerships/ service stores. Your Profile: Proven (>5 years) experience in after sales role in a large Automotive organization. Strong negotiation and interpersonal skills. Fluent in Dutch, French and English. Chinese language will be a big plus. Hands-on, result oriented, pressure tolerant, do more & talk-less attitude is indispensable. What We Offer: Competitive remuneration package. A fast-paced dynamic environment in a successful international organization. International exposure with the chance to adapt locally and make a difference. Growth potential.
Responsibilities
The role involves building and managing a service network to ensure a flawless customer experience for Geely in Belgium and Luxembourg. Key duties include monitoring service targets, managing customer satisfaction, and coordinating spare parts availability and technical campaigns.