• Office:
  o Drive small-scale after-sales projects.
  Receive clients RFQs / tenders and perform technical analysis & clarifications if required
  Request quotations to principals & suppliers and perform technical analysis & clarifications if required
  Build and prepare offers for clients
  Receive and acknowledge clients POs
  Prepare on-site activities (scheduling, resources, procedures, MS-RA)
  Coordinate on-site jobs
  Write service reports & validate with client
  Trigger invoicing and close the job
  o Communicate clearly with clients, partners & suppliers.
  o Ensure projects follow-up by frequent communication with clients, partners and suppliers (both locally and overseas).
  o Provide on-line technical assistance to clients (phone, WhatsApp & emails).

o Maintain After-Sales projects documentation up-to-date.

• On-Site:

o Able to coordinate on-site jobs independently with a team of Service Engineers & Workers.
o Perform on-site high-level troubleshooting and analyze problems (symptoms, root-causes, tests, solutions).
o Liaise with manufacturers in Europe to resolve clients’ issue.
o Prepare on-site operations, define and write site procedures.
o Write detailed and illustrated service reports after each on-site mission.
o Participate in Site Acceptance Tests with clients, partners and suppliers.

Requirements

• Minimum Bachelor Degree in Engineering (mechanical).
• At least 5 years of relevant working experience.
• Willing to learn and take initiatives.
• Meticulous, pays attention to details.
• Willing to perform on-site troubleshooting and coordination (Tuas area)
• Analytical thinking.
• Good communication and reporting abilities (verbal & written).
• Excellent interpersonnal skills interacting with clients, partners and subcontractors.
• Proficient in English, other languages can be a plus.
• Class 3 driving licence.
• References from previous employers are recommended.

Minimum Qualification
Bachelor Degree in Engineering
Field Study
Mechanical Engineering
Minimum Years of Experience
5

SKILLS & COMPETENCIES

• Project management
• Microsoft Office (Outlook, Word, Excel, PowerPoint)
• On-site coordination
• Mechanical Engineering
• P&ID, hydraulic & wiring diagrams understanding
• Troubleshooting, technical analysis
• Maintenance (MRO)
• Technical Support
• Clear communication, reporting
• Independence
• Analytical thinking
• Interpersonal skills
• Team player
• Responsiveness
• Adaptability
• Multi-cultural openmindedness

Please refer the Job description for details