Harvey Water Softeners is a leading provider of high-quality water softeners, salts, and filters, dedicated to enhancing the water quality for households. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering top-notch products and exceptional service.
Due to our continued growth, we are looking for a Customer Service Adviser to join our Customer Experience Team.
Serving as the first point of contact for our customers you will provide advice and guidance about our services and products. Ensuring customers have all the information or support they need to resolve any product related issues and scheduling engineer visits where necessary.
You will demonstrate understanding, professionalism, compassion and accuracy on every call. Providing a first class customer service experience for each and every customer.
Hours: 40 h p/w between the hours of 8am-8pm on a rota basis.
Days: Monday - Saturday, but 5 days in 6. If you work a Saturday, you will receive a day off in lieu.
This is an office based role.

COMMUNICATION SKILLS:

• Build rapport and maintain a positive relationship with customers throughout their interactions with us.

REQUIREMENTS

The successful candidate will have excellent communications skills with a positive attitude.
Previous experience in a call centre environment is advantageous but not mandatory.
You will work effectively under pressure within a busy environment and have the ability to manage competing priorities.

Please refer the Job description for details