After Sales Service Technician at Dextra Group United States

Newport, Wales, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Commissioning, Decommissioning, Installation, Troubleshooting, Preventive Maintenance, Technical Support, Customer Training, Quality Control, Auditing, Reporting, Mechanical, Hydraulic, Electrical, Automation, Microsoft Office, English

Industry

Construction Hardware Manufacturing

Description

According to Dextra Group policies and values, AFS technician main duties are as below: Ensure Commissioning / decommissioning for all DEXTRA equipment: Ensure the Installation & commissioning of the equipment for all the countries / project’s site. Coordinate with Customers the audit information needed Ensure the availability of Documentation for all DEXTRA equipment: Make available ground floor all the up-to-date documentation (Machine handbooks, BEPQM & TOOLS & consumables references). Make accessible for all DEXTRA equipment on site for all troubleshooting notices for the most repetitive breakdowns, for all DEXTRA machines. Ensure customer training for all DEXTRA equipment crew: Train & monitor (by regular audit) that all new operators / setters / QC inspectors / maintenance technicians / supervisors are covering their scope of works accordingly with the actions listed in the “Supervision Manual requirement” & ensure the Issue of training reports (and optional Training certificates). Train the Client’s setters & operator on the preparation of test samples. Train the Client’s steel fixers on the splice assembly at site. Train the Client's managers and supervisors on E-ticketing implementation. Ensure technical support Level 3 - on site & from remote: Ensure a good response time to E-tickets. Ensure the needed technical assistance L3 for maintenance from remote, or on site if needed. Conduct preventive maintenance Level 3 of all DEXTRA equipment. Monitor the standardization of DEXTRA equipment on site & supervise the machine upgrade deployment planning. For each troubleshooting ensured by DEXTRA, a technical service report will be provided to the Client (symptoms/root cause analysis/action to repair/parts changed/pending issues). Report capability and conditions of the local testing laboratory to Dextra Management and to the Client. Ensure Monitoring of customer efficiency: At each site’s visit opportunity: Review that operation and quality procedures in place are followed by the Client. Supervise randomly the operations of bars cutting, cold forging, threading, and thread integrity testing. Monitor the production output and provide recommendations on how to optimize the effectiveness of the workshop. Verify that no coupler other than Dextra’s are used on DEXTRA equipment. Requirements: Bachelor’s degree in engineering or related field or NVQ LEVEL3/4 MECHANICAL/HYDRAULIC/ELECTRICAL MAINTENANCE Experience in customer service role would be beneficial. Experience in quality control / inspection would be beneficial. Experience on abroad project would be beneficial. Very good command of spoken and written English ITS skills: Proficiency in Microsoft Office Willingness / ability to travel regularly (30% to 50% of the time) in his/her geographical area, for periods of 2 to 5 consecutive days. Ability to work on project supervision field. Electrical / Mechanical / Automation / Hydraulic skills

Responsibilities

The technician is responsible for ensuring the commissioning, installation, and documentation availability for all DEXTRA equipment across various project sites. Key duties also include providing Level 3 technical support, conducting preventive maintenance, and monitoring customer efficiency and standardization of equipment.