After Sales Specialist - German Speaking at Mountfitchet Group

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Retention, Client Experience, Liaising, Feedback Gathering, Charter Consulting, Client Relationship Management, Target Achievement, Data Analysis, Business Level German, Business Level English, Customer Service, Luxury Environment, Communication, Resilience, Adaptability

Industry

Airlines and Aviation

Description

Company Description Air Charter Service are searching for a passionate Client Retention Consultant to join our Client Experience department in our London HQ. Working alongside the team, you will be responsible for liaising with clients via phone call and email to gather vital feedback on the service and experience that was provided by our Charter Consultants. Job Description Working across all three charter departments, you will be responsible for passing client feedback to the consultants and working with them to ensure that the Clients return to book with ACS again! Duties will include but are not limited to: Work closely with charter consultants to create bespoke ideas on how they can elevate their services Contact clients post flight to gather their feedback Respond with any objections or negative feedback in a professional manner Build meaningful relationships with both Sales and Non-Sales departments Work toward consistently hitting your after sales call targets to drive increased client retention Complete requested data projects using inhouse reports and systems Qualifications Fluent in business level German and English is essential High level of customer service experience, ideally within a luxury environment Strong desire to exceed targets Outstanding written and verbal communication Resilient and able to handle client feedback Flexible with the ability to take client calls outside of scheduled working hours Additional Information 22 days holiday per year (increasing to 25 after 1 year service) and with length of service Free breakfasts and lunches in our onsite canteen "The Hangar" Onsite gym with free weekly classes Private healthcare and pension Cycle to work scheme 2x charitable "giving back" days Continued professional development A friendly fun and very exciting environment enhanced with regular company-funded social events such as socials and seasonal parties Diversity and Inclusion Here at ACS we're passionate about bringing people together to create a truly inclusive environment that promotes and values diversity, across our global network of offices. #hiringnow #customerexperienceroles #customerservice #luxurytravel #privateaviation #recruiting #bilingual

Responsibilities

The role involves liaising with clients via phone and email to gather feedback on services provided by Charter Consultants across all charter departments. Responsibilities include passing this feedback to consultants and collaborating with them to ensure client retention and repeat bookings.