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After Sales Supervisor at Kasrawy Group
6th of October City, Giza, Egypt -
Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Leadership, Communication Skills, Customer Service, Automotive Service, Repair Processes, MS Office, Performance Evaluations, Report Analysis

Industry

Motor Vehicle Manufacturing

Description
Position: After Sales Supervisor. Job Overview: We are currently seeking an experienced After Sales Supervisor to join our team in 6th of October City. The successful candidate will be responsible for overseeing the after-sales service department and ensuring that all customer inquiries and concerns are addressed promptly and efficiently. This is a full-time position with a competitive salary and benefits package. Key Responsibilities: - Manage and supervise the after-sales service department, including technicians and service advisors - Ensure that all customer inquiries and concerns are addressed in a timely and satisfactory manner - Monitor and maintain customer satisfaction levels through regular follow-up and feedback - Coordinate with the sales team to ensure a smooth transition from sales to after-sales service for new customers - Develop and implement strategies to increase after-sales service revenue and profitability - Conduct regular training and performance evaluations for the after-sales team - Collaborate with other departments to improve overall customer experience and satisfaction - Stay updated on industry trends and developments to continuously improve after-sales service processes and procedures - Handle escalated customer complaints and provide appropriate solutions - Prepare and analyze reports to track after-sales service performance and make recommendations for improvement. Qualifications: - Bachelor's degree in Business Administration, Automotive Engineering, or a related field - Minimum of 2 years of experience in a similar role, preferably in the automotive industry - Excellent leadership and communication skills - Strong customer service orientation - Knowledge of automotive service and repair processes - Ability to work under pressure and handle multiple tasks simultaneously - Proficient in MS Office and other relevant software applications
Responsibilities
The After Sales Supervisor will manage and supervise the after-sales service department, ensuring all customer inquiries and concerns are handled promptly and satisfactorily. This role also involves developing strategies to increase service revenue and conducting regular team training and performance evaluations.