Are you a highly skilled RV technician with a knack for remote diagnostics and a passion for helping people? We’re looking for an exceptional RV Service and Support Specialist to join our team. In this critical role, you’ll be the first point of contact for our high-end clientele, providing expert troubleshooting and support for a wide range of RV systems, all without being on-site.

• Remote Troubleshooting Expert: Diagnose and resolve complex technical issues over the phone for various RV systems, including:
• Lithium batteries and control systems
• Plumbing and pump systems
• 12-volt and 120-volt electrical systems (inverters, breaker panels)
• Air conditioning units
• Mercedes-Benz chassis service recommendations
• Client Liaison: Act as a central point of contact, coordinating with local service centers to ensure prompt and effective resolution of client service needs.
• Empathetic Communicator: Handle multiple inquiries simultaneously, demonstrating excellent organizational skills to provide timely follow-up with empathy and care.
• RV System Trainer: Provide upbeat and comprehensive training to new clients on the operation of all RV subsystems, ensuring they feel confident and prepared for their adventures.
• 24/7 Support: Be available to answer client questions and provide support at any time of day or night.
• Client Relationship Builder: Maintain a cordial and upbeat demeanor, fostering positive relationships with our discerning clientele.