Key Responsibilities:

• Follow the defective product returns from customer's factory.
• Monitor the resources of rework(labor and warehouse and ect), and proceed the payment validation.
• Fill the complaints from customer to OSP system.
• Feedback the complaints of customer to battery factory internally.
• Provide the technical support for the representative of factory of customer.

Your Profile：

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Perfected experience in a customer service or after-sales service role before.
• English or Germany with work level.
• Basic knowledge of power battery
• Office Software

We Offer:

• World-leading vocational training.
• An attractive salary structure.
• Opportunities for department and company-wide team building events.
• A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.

We sincerely welcome you who have the same vision to join BYD to create the prospects of the industry and build a green home together.

Location: Hoppegarten, Germany

Type of Employment: Full-time