Aftercare Coordinator at Home Group

Newcastle upon Tyne, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

27574.0

Posted On

29 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Building Regulations, NHBC Technical Standards, Construction Experience, Technical Background, Detail Orientation, Influencing Skills, Organizational Skills, Customer Service, Defect Management, Analytical Skills, Reporting Skills, Communication Skills, Problem Solving, Team Collaboration, Driving License

Industry

Non-profit Organizations

Description

Aftercare Coordinator £27,574 per annum (depending on skills and experience) and great benefits including Health Cash Plan Permanent, full time (37.5 hpw) Hybrid role – working from home, our office at One Strawberry Lane and on our development sites Newcastle We can’t offer a CoS for this role Home, a place where you belong Join us in our fantastic role of Aftercare Coordinator, where you’ll deliver a smooth and seamless aftercare service for our customers following the purchase of their new home. Make a difference as you ensure our customers receive outstanding experience from their move in day to the end of the warranty period, supporting us to achieve 5-star HBF rating. If you fancy working alongside a brilliant team and to continue to develop your own career as you grow with us, then read on… What you’ll do Using your eye for detail to follow up on any defects reported by our customers, development or sales teams on our newly built Persona homes. Check on progress of defects and snags with contracting partners to ensure satisfactory completion within service level agreements and updating relevant systems. Support our teams as sites approach completion to ensure smooth handover to our customers and through aftercare with home and regular site visits. Analysing and reporting any trends in defects using your technical knowledge, driving continuous improvement. Driving a positive Persona brand through the expert handling of handovers, regular customer visits and effective handling of customer complaints. Why join us This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work! You have A good understanding of Building Regulations and NHBC technical standards. Experience in construction and new homes for sale with a technical background or qualification. An eye for detail, be a great influencer and strong organiser and driver to deliver a fantastic aftercare service for our customers. You’ll have a full current driving licence as you’ll travel around our development sites to support our customers and colleagues. Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits Working Monday to Friday, you’ll shape your own diary around work, customers’ and your own commitments. This is a hybrid role, so you’ll spend two days in our office at One Strawberry Lane, the rest working at home and on our development sites. You must be able to use technology for updating records on our various systems, KPI and defects management, online learning and collaborating with colleagues. What’s in it for you? 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more and time off for volunteering too! Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. We’re Investors in People Platinum employer, a Great Place to Work and 10th Best place in the UK for Wellbeing” We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us! Generous pension scheme with life insurance of 3x salary. Explore our full range of benefits on our website. Find out more Click APPLY NOW to see our Aftercare Coordinator Job Description, find out about us and for help to apply. Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk

Responsibilities

The Aftercare Coordinator will deliver a seamless aftercare service for customers following the purchase of their new home, ensuring outstanding experiences from move-in day to the end of the warranty period. Responsibilities include following up on defects, checking progress with contractors, and driving continuous improvement.