Afterhours Travel Consultant at Flight Centre

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

0.0

Posted On

30 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Travel consulting, Airline reservation, Customer service, Emergency ticketing, GDS, Problem solving, Conflict resolution, Verbal communication, Written communication, English language

Industry

Travel Arrangements

Description

Flight Centre Travel Group (ASX:FLT) has grown to be the world’s largest travel agency since its founding in 1982. Headquartered in Brisbane, Australia, the company has more than 30 brands in its portfolio. The company is now also one of the world’s largest corporate travel managers through a network of specialist brands that includes FCM Travel Solutions, Corporate Traveller, cievents, Campus Travel and Stage and Screen. Operating in more than 90 countries, FCM is transforming the business of travel through our empowered and accountable people who deliver a high level of service and a comprehensive technology suite bringing a wide range of solutions for Duty of Care, Reporting and Traveller’s peace of mind. Leveraging FCM's negotiating strength and supplier relationships in conjunction with our tailored business travel programs, our expertise and our innovative technology, we logically become the partner of choice of our customers. Forming the corporate arm of FCTG, FCM is the business travel partner of choice for large national, multinational and global corporations. We are an award-winning global corporate travel management company ranking as one of the top five by size around the world. We have an immediate opening for an Afterhours Travel Consultant to join our expanding Global Assist Afterhours Operations Team. By joining this team, you will have: * An opportunity for EXPERIENCED AFTERHOURS TRAVEL CONSULTANTS to be part of a global travel company with unlimited worldwide career advancement. * Extensive training programs for personal and leadership development * Attractive salary package and benefits on offer As an Afterhours Travel Consultant you will be available during after hours on the phone and email online sales and booking service, you are all about delivering amazing travel experience (D.A.T.E) to our valuable corporate clients to help them resolve their issue during emergency times. You will aim to ensure that your clients are your top priority and make them feel that we are there to help them at every step of the way. What we need from you? * A solid background in travel consulting or airline reservation with demonstrated customer service experience, a minimum of 2 years preferred * Fresh graduate will need to have an education background in travel & tourism * Previous experience in afterhours experience highly desired but not necessary * Contribute to a motivated & supportive team environment * Confident in emergency ticking support * Experience with any GDS being an advantage * Solutions focused mindset and demonstrated ability to resolve problems in a creative manner * Ability to handle irate customers * Excellent verbal and written English language * Willing to work on 24x7 rotational shift A competitive, performance based remuneration package is offered based on experience and skills. FCM is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success! By joining the FCM team, you'll discover first hand why we're recognised around the world as an outstanding employer. In addition, our company founder strongly believes the success of our business relies on the success of our people. If you understand the value of the customer and have what it takes to proactively deliver exceptional service, then consider FCM Travel Solutions and take your travel career to the next level! Interested? Apply today to explore this amazing opportunity! #LI-WH1#FCMAS#LI-Onsite

Responsibilities

Provide after-hours travel support via phone and email to corporate clients, ensuring high-quality service during emergencies. Resolve travel-related issues creatively while maintaining a focus on client satisfaction and duty of care.