Aftermarket Parts Expert at Transwest Inc

Savage, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

34.0

Posted On

27 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Aftermarket Parts Sales, Customer Assistance, Parts Sourcing, Order Follow-up, Inquiry Response, Cross-Referencing, Data Recording, Product Feedback Documentation, Customer Education, Troubleshooting, Application Support, Order Processing, Relationship Building, Professionalism, Organizational Skills, Problem-Solving

Industry

Transportation/Trucking/Railroad

Description

Description We're seeking a talented Aftermarket Parts Expert to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest delivers cost-effective and performance-driven aftermarket parts solutions that help customers maximize uptime and control operating costs. Why join the Transwest Team? Exceptional Leadership Beautiful, Updated & Clean Environment Competitive PTO & Benefits Packages Company Training Opportunities for Advancement Quick & Efficient Interview Process We offer a full benefits package for eligible employees including: Medical, Dental, and Vision Insurance Life (Voluntary and Employer Paid) and Disability Insurance 401(K) with company match beginning with your first contribution HSA and/or FSA Paid Time Off, Sick Time, and Company Paid Holidays Employee Car Discount Program Requirements Essential Duties & Responsibilities: Drive aftermarket parts sales by identifying cost-effective and performance-based solutions for customers. Answer incoming calls and assist customers with aftermarket parts selection and cross-referencing. Source parts through multiple vendors to ensure availability and competitive pricing. Follow up on orders and proactively communicate status updates. Respond to customer inquiries and recommend alternative or upgraded solutions when appropriate. Maintain familiarity with aftermarket brands, supplier programs, and pricing structures. Utilize cross-reference tools to match OE numbers with aftermarket equivalents. Record departmental data and recommend efficiency improvements. Document product performance feedback and suggest improvements. Educate customers on purchasing options, returns, and credit terms. Provide troubleshooting assistance and application support. Process orders accurately and efficiently in a fast-paced environment. Build strong relationships with fleet customers focused on uptime and cost control. Set an example of professionalism and positivity. Maintain an orderly and safe working environment. Additional duties as assigned. Work Environment & Physical Abilities: Activities require a full range of motion including handling and lifting, manual and finger dexterity, and eye-hand coordination. This position may require standing, balancing, bending, or stooping for prolonged periods of time. Corrected vision and hearing within normal range required. Ability to work under stressful conditions or irregular hours. Required Education, Experience, Knowledge & Skills: High school diploma or equivalent. Valid driver's license and MVR in good standing. Excellent written and verbal communication skills. Strong multitasking abilities. Customer service skills in a fast-paced environment. Conflict resolution skills. Detail oriented with strong organizational skills. Quick thinking and problem-solving ability. Emotional intelligence and adaptability. Computer efficiency and parts lookup system experience. Ability to work any shift if needed. Ability to successfully complete a general abilities assessment. Ability to pass a post-offer background check, physical, and drug screen. Preferred Education, Experience, Knowledge & Skills: Aftermarket parts or independent parts store experience. Experience with parts cross-referencing and vendor sourcing. Knowledge of diesel engines, gas engines, drivetrain, and suspension systems. Heavy and medium-duty truck industry experience. Job Details: Type: Hourly Compensation Range: $26.00 to $34.00 an Hour Reports To: Parts Manager Shift: (Monday - Friday) (Flexible Hours) Closing Date: Open Until Filled #TW

Responsibilities

The primary duties involve driving aftermarket parts sales by identifying cost-effective solutions, assisting customers with parts selection, sourcing parts from vendors, and maintaining product knowledge. Responsibilities also include processing orders accurately, providing support, and building strong relationships with fleet customers.