Aftermarket Product Support Engagement Leader at GE Aerospace

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

154000.0

Posted On

02 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Procurement, Project Management, Contract Negotiation, Supplier Management, Customer Service, Data Analysis, Communication, Problem Solving, Collaboration, Regulatory Approval, Relationship Building, Strategic Thinking, Time Management, Customer Engagement, Fluency in Multiple Languages

Industry

Aviation and Aerospace Component Manufacturing

Description

Job Description Summary Are you ready to see your future take flight? At GE Aerospace, we are advancing aviation technologies for today and tomorrow. Your work will contribute to the production of advanced jet engines, components, and integrated systems that power commercial and military aircraft. You’ll be part of a team that embraces your drive, your curiosity, and your unique ideas and perspectives. Most importantly, you’ll share in our pride and purpose that affects the lives of millions around the world! The Aftermarket Product Support Engagement Leader creates and manages agreements with suppliers that provide valuable commitments about aftermarket service levels for both GE Aerospace and its customers. This role is responsible for problem-solving with suppliers on customer issues and improving our suppliers' performance in their direct relationships with airline and lessor customers. Job Description Roles and Responsibilities Engage with suppliers to enhance understanding and accountability for aftermarket product support commitments, such as spares availability, on-time delivery, repair turnaround time, warranty, and reliability. Collect and support analysis of supplier data regarding aftermarket support for customers. Support airline customer escalations of supplier-related issues. Learn about the documents that communicate supplier information and commitments to customers, including how they are created and maintained. Work closely with Contract Performance Managers, Delivery Leaders, and Services Sourcing's Commercial Leaders to address delivery constraints and other supplier issues. Collaborate with Procurement and Supplier Management colleagues on supplier visits and on-site reviews at suppliers’ facilities - represent the voice of the customer. Collaborate with customer service and fleet program management teams when challenges and opportunities involve engagement with a supplier. Learn about the process by which GE Aerospace provides assistance to certain suppliers in seeking regulatory approval, including how the decisions are made, how the process is documented, and how the assistance is provided. Travel up to 25% required Required Qualifications Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in procurement, project management, and/or contract negotiation and management) A minimum 5 years of experience in procurement, project management, and/or contract negotiation and management Desired Characteristics Experience working collaboratively with diverse teams in a global business environment Precise and efficient communication Trust- and relationship-building skills and experience Comfort acting strategically and communicating clearly in incomplete-information environments Ability to manage many different requests and projects in line with agreed timeframes, and to communicate proactively and transparently about any changes or barriers to expected outcomes Ability to make real-time connections between new information and strategy Positive customer-service attitude Fluency in multiple languages Experience working on business processes or projects related to a significant governmental regulatory framework GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual. The base pay range for this position is 116,000.00 - 154,000.00 USD annually. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on February 11, 2026. This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)). Additional Information GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Relocation Assistance Provided: No #LI-Remote - This is a remote position

Responsibilities

The Aftermarket Product Support Engagement Leader is responsible for managing supplier agreements related to aftermarket service levels and problem-solving customer issues. This role involves collaborating with various teams to enhance supplier performance and customer satisfaction.