THE COMPANY

Join TNA, an award-winning company recognized globally for innovation and rethinking the conventional.
TNA was started by Alf and Nadia Taylor as a consulting company for the food industry. Soon after, Alf Taylor invented the world’s first rotary vertical form fill and seal packaging machine which revolutionized packaging speeds for snack foods. Today, we’re the industry’s leading innovator, providing complete turnkey processing and packaging lines for a variety of food production including snacks, French fries, confectionery and more.
Click on www.tnasolutions.com to learn more about the organisation.

SKILLS, QUALIFICATIONS AND EXPERIENCE

• Trade or Degree qualified in an engineering discipline (e.g. mechanical, electrical) or equivalent
• Proven track record in selling technical aftersales products and services to an existing client base
• A technical background (specifically in the food/packaging industry) is advantageous
• High level of customer service skills and the ability to respond quickly to service/parts calls
• Sound knowledge of sales strategies to enable targets to be met
• Excellent computer skills e.g MS office and ERP/CRM systems
• Strong written and verbal communication skills
• Competent in presenting to customers
• Bilingual with English language proficiency, written and verbal
• Driving license and passport is a requirement, along with the ability to travel at short notice locally and overseas when necessary.
  Please note - in order to be considered for this role applicants must have permission to work in the Netherlands

ABOUT THE ROLE

We have an opportunity for an Aftermarket Sales Manager - Northern Europe, based from our Woerden, The Netherlands office. This role is responsible for the promotion of aftermarket part and equipment sales whilst improving customer satisfaction. This role will also drive and support the aftermarket sales to meet and exceed branch financial targets.
The role will drive the Aftermarket Sales and Service department in a wide variety of activities including spare parts, product support for our national and international customer base. The Aftermarket Sales Manager must be able to work autonomously, have outstanding communication skills, be detail oriented, a problem solver with superior customer service skills and the ability to work constructively with a variety of stakeholders with a tactful, positive approach.

SPECIFIC RESPONSIBILITIES

• Manage and drive aftermarket sales (spare parts kits, spare parts, upgrades, service contracts, on demand labour) to meet and exceed financial targets.
• Build and maintain strong, long-lasting customer relationships through direct contact and on-site visits.
• Actively promote TNA Aftermarket portfolio (eg Service Contracts, Upgrades, Spare Parts Kits) to our customers.
• Produce new revenue opportunities by developing sales strategies and analyzing potential sales opportunities.
• Identify and quote spare parts pricing and service contracts in a timely manner
• Coordinate information, prepare and present reports on a weekly, monthly and ad-hoc basis as required.
• Achieve customer satisfaction through improvement of response times on quotes, meeting customer expectations for lead times and on-time shipments with the target DIFOT of 80-10-10.
• Engage in the development of Aftermarket presentations and sales materials in the interest of growing Aftermarket sales both with capital projects and after the sale.
• Lead and coordinate negotiations with customers for a successful close.
• Be involved with project sales, creating standard/critical spare parts kits for tna and vendor partner equipment.