AFTERNOON TEA MANAGER

Full Time
£35,000 per annum plus monthly service charge, typically £2,400 annually
45 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

KEY SKILLS, QUALITIES & EXPERIENCE

• Previous experience in the hospitality or food & beverage supervisory role, preferably in a fine dining or afternoon tea setting.
• Strong leadership and team management skills.
• Exceptional customer service and communication abilities.
• Knowledge of teas, pastries and service etiquette is a strong advantage.
• Ability to multitask, stay organised and remain calm under pressure.
• Flexible working hours, weekdays and weekends.

• Oversee all aspects of the afternoon tea service, ensuring a smooth and exceptional guest experience
• Lead, train and inspire the front of house team to deliver outstanding service
• Coordinate with chefs and kitchen staff on menu updates, dietary requirements and presentation
• Monitor inventory and liaise with suppliers for tea, tableware and related items
• Maintain cleanliness, ambiance and attention to detail in the afternoon tea restaurant
• Handle guest feedback professionally and proactively