• Department:Aftersales
• Location:Booking Centre Thurrock, Hybrid working
• Salary Range:Hourly rate from £13.17 plus bonus, 33 days holiday, Life Assurance and other great Company benefits
• Contract Type:Permanent

THIS IS A PART TIME ROLE WORKING 19.25 HOURS PER WEEK.

This is a Hybrid role working on site and also from home (the first 3 months during probation will be worked from the office full time, you will then move on to hybrid working from month 4).

FOR YOUR FIRST 2 DAYS IN THE BUSINESS, YOU’LL BE ATTENDING OUR FANTASTIC RESIDENTIAL INDUCTION ACADEMY. THIS IS AT A LOVELY HOTEL IN THE HEART OF THE NORTHAMPTON COUNTRYSIDE, WHERE YOU’LL LEARN ALL ABOUT OUR BUSINESS BEFORE YOU START YOUR NEW ROLE.

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what… be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.
To request any adjustments, please ask this during the application stage or contact the Recruitment Team.
Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.
TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.
All offers of employment are subject to a background check.
We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.

The department acts as both a sales and customer service team, accepting and handling inbound enquiries as well as telemarketing. Owing to the competitive nature of the market, the contact centre has increased its focus on outbound calling to capture customers and reduce customer attrition. The contact centre also play a vital role in ‘customers for life’ through the prospecting and selling of ‘service plans’. This is a great opportunity to come into a growing environment where opportunities to bring knowledge and experience is welcomed to help further develop the department.

• Are you driven in order to achieve set targets?
• Do you have both service and sales experience?
• Are you able to work effectively in a fast paced environment?
• Do you have a minimum of 2 years experience in a similar role?
• Do you have experience dealing with an upselling to customers?
• Do you have previous experience in a multiple channel contact centre